Executive Director, Consumer Digital Product Operations

Humana Inc; Helena (MT); Remote; USD 168,000 - 231,000; Full time

Job summary

Humana Inc. seeks a Director, Consumer Digital Product Operations to shape and execute transformation strategies, overseeing operating models, governance, and performance metrics to align with enterprise goals and customer needs.

This role partners with senior leaders across product, technology, design, and analytics to accelerate delivery, improve efficiency, and drive a culture of innovation across Consumer Digital, with responsibilities spanning budget, workforce planning, talent development,

Qualifications

• Bachelor’s degree.
• 8+ years of experience in product operations, digital transformation, enterprise transformation, portfolio management, or a related discipline.
• Experience designing and implementing operating models in a large, complex organization.
• Demonstrated ability to translate enterprise or business-unit strategy into scalable governance, planning and prioritization processes, decision forums, operating rhythms, tools, templates, and performance measures adopted across multiple teams.
• Demonstrated ability to lead executive discussions, facilitate cross-functional decisions, communicate complex topics clearly, resolve competing priorities, and build productive relationships across product, technology, design, analytics, and business teams.
• Ability to navigate ambiguity, make thoughtful tradeoffs, and lead change through partnership and practical implementation.
• People-leadership experience, including setting clear accountabilities, coaching performance, developing talent, and building an inclusive, connected, high-performing team.

Responsibilities

• Design and implement the Consumer Digital product operating model, including roles, decision rights, governance, and end-to-end ways of working.
• Define and maintain practical tools, templates, playbooks, and standards that help teams plan, prioritize, deliver, measure, and improve products consistently.
• Establish governance and operating forums that clarify ownership, accelerate decisions, surface risks, and strengthen accountability without adding unnecessary process.
• Lead the organization’s operating cadence, portfolio visibility, communications, and follow-through on priorities and commitments.
• Own team operations, including budget planning and management, workforce coordination, recruiting and onboarding processes, and organization-wide communications.
• Drive culture and connectivity across Consumer Digital by strengthening engagement, transparency, collaboration, recognition, and shared understanding of priorities.
• Lead and develop the Consumer Digital program management team, setting direction, clarifying accountabilities, and ensuring disciplined execution of critical initiatives.
• Create performance measures and feedback loops to assess adoption and effectiveness of the operating model and identify opportunities for continuous improvement.
• Advise senior leaders on operating model choices, organizational tradeoffs, execution risks, and opportunities to improve customer and business outcomes.

Skills

Executive leadership

Strategic thinking

Cross-functional collaboration

Change management

Decision-making

Education

Bachelor's degree

Job description

Humana Inc. seeks a Director, Consumer Digital Product Operations to shape and execute transformation strategies, overseeing operating models, governance, and performance metrics to align with enterprise goals and customer needs.

This role partners with senior leaders across product, technology, design, and analytics to accelerate delivery, improve efficiency, and drive a culture of innovation across Consumer Digital, with responsibilities spanning budget, workforce planning, talent development,