Senior Director, Clinical Programs & Partnerships

WCG Clinical, Inc.; San Juan (PR); On-site; USD 107,000 - 166,000; Full time

Benefits offered by this job

Health and financial protection

401(k) with company match

Paid holidays

Career development opportunities

Work-life balance tools

Job summary

WCG Clinical, Inc. is seeking a Program Director to oversee assigned client relationships and governance across services. You will develop KPI dashboards, oversee service delivery, and ensure seamless integration of WCG solutions to meet customer needs.

We value a 10+ year track record in program management, experience with CFR Part 11 in pharma, and strong leadership across cross-functional teams. A PMP is a plus; bachelor’s degree preferred. Travel 10–20% is expected.

Qualifications

• 10+ years of program management experience with a proven record of successful delivery and customer impact.

Responsibilities

• Prepare annual operational plans, reports and executive briefs for our WCG customer programs.
• Plan, schedule and manage periodic client governance meetings as defined per client.
• Manage all Service Level Agreements (SLA’s), Governance Agreements, and required reporting for clients.
• Set objectives & goals for the program and track progress, setbacks, and overall performance.
• Manage relationship and communicate program status to client and WCG executive stakeholders.
• Responsible for the coordination and oversight of cross-functional staffed programs.
• Maintain processes to ensure program documentation, reports and plans are relevant, accurate and complete.
• Provide strategic vision and strong leadership while directing WCG client programs.
• Assess and manage program risks while collaborating with operations to enact plans of action
• Track, record, compile and analyze program results and performance data.
• Provide strategic support to both sites and sponsors, serving as a liaison to ensure cross-functional performance and ROI to our customers.
• Attendance and punctuality are essential functions of the position.
• Support the sales team and operations throughout the sales and onboarding life cycles.
• Serve as a subject matter expert when called upon by the sales team.
• Other duties as assigned by supervisor.

Skills

Program management

Client relationship management

Cross-functional leadership

Stakeholder communication

Budget planning

Education

Bachelor’s degree

PMP Certification (a plus)

Tools

MS Office

MS Project

Visio

PowerPoint

Job description

WCG Clinical, Inc. is seeking a Program Director to oversee assigned client relationships and governance across services. You will develop KPI dashboards, oversee service delivery, and ensure seamless integration of WCG solutions to meet customer needs.

We value a 10+ year track record in program management, experience with CFR Part 11 in pharma, and strong leadership across cross-functional teams. A PMP is a plus; bachelor’s degree preferred. Travel 10–20% is expected.