Senior Director, Client Services — Retail Loyalty (Remote)

Kobie; Raleigh (NC); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Company-Wide Holidays

Diverse suite of benefits

Job summary

A leading loyalty solutions provider is seeking a Senior Director, Client Services to guide strategic partnerships with retail clients. This role involves leading loyalty program evolution and ensuring alignment with enterprise goals. Applicants should have 12-15+ years of experience in client services, strong strategic thinking, and a track record of successful leadership. The position requires exceptional communication skills and a strong understanding of loyalty marketing. This role is remote but allows for flexibility, making it an attractive opportunity for the right candidate.

Qualifications

• 12-15+ years in client services, loyalty marketing, CRM, or enterprise program management.
• Proven track record leading large, complex accounts and cultivating senior executive relationships.
• Strong technical fluency with SaaS platforms and digital customer experience.

Responsibilities

• Serve as the executive-level strategic partner to key retail clients.
• Lead the long-term evolution of loyalty programs.
• Guide cross-functional collaboration on strategic priorities and program execution.

Skills

Client services expertise

Loyalty marketing

CRM knowledge

Strategic thinking

Analytical problem-solving

Exceptional communication

Education

Bachelor’s degree

Advanced degree or relevant certifications

Job description

A leading loyalty solutions provider is seeking a Senior Director, Client Services to guide strategic partnerships with retail clients. This role involves leading loyalty program evolution and ensuring alignment with enterprise goals. Applicants should have 12-15+ years of experience in client services, strong strategic thinking, and a track record of successful leadership. The position requires exceptional communication skills and a strong understanding of loyalty marketing. This role is remote but allows for flexibility, making it an attractive opportunity for the right candidate.