Senior Director, Client Services — Retail Loyalty (Remote)

Kobie; Detroit (MI); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible Time Off

Company-Wide Holidays

Diverse benefits prioritizing growth

Job summary

A leader in loyalty solutions is seeking a Senior Director, Client Services for the Retail Vertical to drive loyalty strategies and enhance client partnerships. This role focuses on customer engagement, revenue growth, and fostering a culture of innovation. Candidates should possess 12-15+ years in client services, CRM experience, and executive relationship management skills. The position offers remote work flexibility and emphasizes a collaborative environment focused on diversity and inclusion.

Qualifications

• 12-15+ years in client services, loyalty marketing, or enterprise program management.
• Strong technical fluency with SaaS platforms and CRM tools.
• Proven track record cultivating senior executive relationships.

Responsibilities

• Lead long-term evolution of loyalty programs for key clients.
• Drive organic growth across services and technology.
• Manage financial performance and profitability across assigned accounts.

Skills

Client relationship management

Analytical problem-solving

Strategic thinking

Technical fluency with SaaS platforms

Education

Bachelor's degree

Advanced degree or relevant certifications

Job description

A leader in loyalty solutions is seeking a Senior Director, Client Services for the Retail Vertical to drive loyalty strategies and enhance client partnerships. This role focuses on customer engagement, revenue growth, and fostering a culture of innovation. Candidates should possess 12-15+ years in client services, CRM experience, and executive relationship management skills. The position offers remote work flexibility and emphasizes a collaborative environment focused on diversity and inclusion.