Director of Client Success & Strategy

Kobie; Minneapolis (MN); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Company-Wide Holidays

Diverse suite of benefits

Job summary

A leading loyalty solutions provider is seeking a Senior Director of Client Services to manage significant retail partnerships. This role ensures that loyalty strategies align with enterprise objectives, fosters growth through innovative solutions, and leads a high-performing team. Candidates should have 12-15 years of experience in client services or loyalty marketing, demonstrating strategic insight and exceptional relationship management skills. Join a company that values innovation and diversity in a flexible work environment.

Qualifications

• 12-15+ years in client services, loyalty marketing, or enterprise program management.
• Proven track record leading large, complex accounts.
• Strong technical fluency with SaaS platforms and CRM.

Responsibilities

• Serve as the strategic partner to key retail clients.
• Lead evolution of loyalty programs with analytics and technology.
• Monitor industry trends and drive internal decision-making.

Skills

Client services

Loyalty marketing

CRM

Analytical problem-solving

Communication skills

Education

Bachelor’s degree

Advanced degree or relevant certifications

Job description

A leading loyalty solutions provider is seeking a Senior Director of Client Services to manage significant retail partnerships. This role ensures that loyalty strategies align with enterprise objectives, fosters growth through innovative solutions, and leads a high-performing team. Candidates should have 12-15 years of experience in client services or loyalty marketing, demonstrating strategic insight and exceptional relationship management skills. Join a company that values innovation and diversity in a flexible work environment.