Senior Director, Client Services — Remote Growth Leader

LifeLabs Learning; United States; Remote; USD 135,000 - 155,000; Full time

Job summary

LifeLabs Learning seeks a Senior Client Services Leader to drive strategy and manage post-sale journeys for strategic accounts. You will partner with Sales to design solutions and build scalable service delivery systems, while mentoring teams to hit expansion and profitability targets.

The role is fully remote within the United States, with a preference for East Coast coverage to align with client time zones.

Qualifications

• 7+ years in B2B services or L&D
• 5+ years managing teams
• Expertise in solutioning and cross-functional leadership

Responsibilities

• Manage post-sale journey, risk, and escalation for strategic accounts
• Develop standards, playbooks, and systems for service delivery
• Drive rebooking, expansion, and unit economics targets

Skills

Solutioning

Cross-functional leadership

Team leadership

Job description

LifeLabs Learning seeks a Senior Client Services Leader to drive strategy and manage post-sale journeys for strategic accounts. You will partner with Sales to design solutions and build scalable service delivery systems, while mentoring teams to hit expansion and profitability targets.

The role is fully remote within the United States, with a preference for East Coast coverage to align with client time zones.