Director of Client Services (Fully Remote)

LifeLabs Learning; United States; Remoto; USD 135.000 - 155.000; Tempo pieno

Descrizione del lavoro

LifeLabs Learning seeks a Senior Client Services Leader to drive strategy and manage post-sale journeys for strategic accounts. You will partner with Sales to design solutions and build scalable service delivery systems, while mentoring teams to hit expansion and profitability targets.

The role is fully remote within the United States, with a preference for East Coast coverage to align with client time zones.

Competenze

• 7+ years in B2B services or L&D
• 5+ years managing teams
• Expertise in solutioning and cross-functional leadership

Mansioni

• Manage post-sale journey, risk, and escalation for strategic accounts
• Develop standards, playbooks, and systems for service delivery
• Drive rebooking, expansion, and unit economics targets

Conoscenze

Solutioning

Cross-functional leadership

Team leadership

Descrizione del lavoro

• Lead Client Services strategy and teams, reporting to Head of Operations.
• Partner with Sales on complex pre-sale solution design.

Responsibilities:

• Manage post-sale journey, risk, and escalation for strategic accounts.
• Develop standards, playbooks, and systems for service delivery.
• Drive rebooking, expansion, and unit economics targets.

Requirements:

• 7+ years in B2B services or L&D.
• 5+ years managing teams.
• Expertise in solutioning and cross-functional leadership.
• Yearly salary $135K-$155K plus incentives.
• Fully remote in the U.S. with East Coast preference.

LifeLabs Learning provides science-backed training for managers and teams, teaching high-impact skills like coaching, feedback, prioritization, and inclusion. They are a diverse team of experts who build these skills into company culture and systems while having fun.