Strategic Account Leader — Remote/Hybrid Growth

Labviva; Boston (MA); Hybrid; USD 130,000 - 165,000; Full time

Benefits offered by this job

Hybrid work option

Health benefits

Discretionary time off

Parental leave

Salary and equity

Job summary

Labviva is seeking a Strategic Account Manager to lead our key accounts, drive adoption, retention, and growth in the pharmaceutical and life sciences space.

You will be the primary Labviva contact, coordinating with cross-functional teams to guide customers through lifecycle from lead to renewal, delivering data-driven insights and promoting Labviva solutions.

This hybrid Boston-based role offers in-office days (Tue–Thu) or fully remote within the Eastern Time Zone, with up to 20% travel.

Qualifications

• Bachelor’s degree and at least 5+ years in working in Pharma and Biotech Procurement & Purchasing.
• Experience with enterprise customers in Biotech, Life Sciences, or higher-education research institutions.
• Experience integrating or selling software and/or hands-on usage of e-Procurement platforms such as Ariba, Oracle, and Jaggaer.
• Ability to travel up to 20% to customer sites domestically and internationally, including Travel to corporate headquarters in Boston.
• Naturally organized and detail-oriented, with the ability to drive projects that rely on multiple cross-functional teams.
• Comfortable communicating with senior executives externally, as well as with internal teams to execute customer goals.
• Independent worker in a growing startup environment.
• Strong ability to prioritize and solve problems.
• Outstanding multi-task management across varied responsibilities.
• Expertise in Microsoft Suite, strong PowerPoint and Excel skills, JIRA, Confluence, and Data Analysis.
• Strong written, verbal, and presentation communication skills.

Responsibilities

• Develop strong customer relationships and act as trusted advisor and advocate for customer goals.
• Manage multiple customer growth initiatives with cross-functional teams at Labviva.
• Guide customers through lifecycle from lead to onboarding, implementations, adoption, expansion, and renewal.
• Collaborate in business reviews and customer check-ins to ensure satisfaction and identify opportunities.
• Partner with Supplier and Product teams to grow GMV revenue.
• Collaborate with Product to host Voice-of-Customer feedback sessions.
• Provide actionable data insights to guide customers toward Labviva solutions.
• Demonstrate Labviva solutions to both technical and non-technical contacts.
• Qualify customer needs and coordinate with Engineering for scope and design.

Education

Bachelor’s degree

Tools

JIRA

Confluence

Excel

PowerPoint

Data Analysis

Job description

Labviva is seeking a Strategic Account Manager to lead our key accounts, drive adoption, retention, and growth in the pharmaceutical and life sciences space.

You will be the primary Labviva contact, coordinating with cross-functional teams to guide customers through lifecycle from lead to renewal, delivering data-driven insights and promoting Labviva solutions.

This hybrid Boston-based role offers in-office days (Tue–Thu) or fully remote within the Eastern Time Zone, with up to 20% travel.