Senior Director, Client Services — Remote Call Center

IQVIA Argentina; Durham (NC); On-site; USD 117,000 - 325,000; Full time

Job summary

IQVIA is seeking a Senior Director, Client Services for our call center–focused patient services. This fully remote role supports an affordability copay center, with travel required; you will drive program execution, staffing, and client engagement while building leadership teams across accounts.

The role requires a Bachelor's degree and at least 10 years in patient support services, with proven leadership and cross-functional collaboration.

Qualifications

• Bachelor's degree required.
• 10 years of patient support services experience.
• Experience leading and developing leaders.
• Understanding of how products are covered by insurers.

Responsibilities

• Provide oversight to clients in implementation and delivery of patient services programs.
• Primary point of contact between clients and internal stakeholders.
• Collaborates with clients to identify business opportunities.
• Ensure Client Service team is staffed, trained and deployed to maximize coverage.
• Drive continuous improvement of client services and delivery.
• Identify insights from program reports and lead consultative discussions.

Skills

Leadership

Call center ops

Client services

Project management

Communication

Problem solving

Matrix env

Strategic thinking

Education

Bachelor's Degree

Job description

IQVIA is seeking a Senior Director, Client Services for our call center–focused patient services. This fully remote role supports an affordability copay center, with travel required; you will drive program execution, staffing, and client engagement while building leadership teams across accounts.

The role requires a Bachelor's degree and at least 10 years in patient support services, with proven leadership and cross-functional collaboration.