Client Services Program Manager - Healthcare Operations

IQVIA; New Providence (NJ); On-site; USD 66,500 - 166,200; Full time

Job summary

IQVIA is seeking a skilled individual for a role focused on call center management in New Providence, New Jersey. You will be responsible for overseeing daily workflows, managing staff schedules, and ensuring quality service as the primary point of contact for clients.

The ideal candidate should possess a Bachelor's degree and five years of relevant experience, along with exceptional communication and analytical skills. A competitive compensation package is included.

Qualifications

• Five years of relevant work experience.
• Minimum 5-7 years of pharmacy, healthcare, or related work experience.
• 1-2 years of experience using IQVIA data and products preferred.

Responsibilities

• Determine work procedures and expedite daily workflow of specific client.
• Schedule staff and make necessary changes to reduce overtime.
• Monitor and verify call center staff phone calls.
• Review accuracy on insurance and provider communication.
• Update SOPs per client request or protocol change.
• Act as the direct point of contact with client.

Skills

Call center management/supervisor experience

Strong analytical mind with problem-solving aptitude

Exceptional verbal and written communication skills

Data entry skills

Understanding of pharmacy and medical co-pay claim processing

Project management experience

Education

Bachelor’s Degree or equivalent combination of education and experience

Job description

IQVIA is seeking a skilled individual for a role focused on call center management in New Providence, New Jersey. You will be responsible for overseeing daily workflows, managing staff schedules, and ensuring quality service as the primary point of contact for clients.

The ideal candidate should possess a Bachelor's degree and five years of relevant experience, along with exceptional communication and analytical skills. A competitive compensation package is included.