Senior Field Programs Lead — Patient Support & Operations

IQVIA; Charlotte (NC); On-site; USD 200,000 - 240,000; Full time

Job summary

IQVIA is seeking a senior leader to oversee Ambassador Regional Project Leads and their teams, ensuring alignment with client expectations and patient outcomes. You will manage resources, lead strategic meetings, and collaborate with senior leaders to optimize performance across programs.

This role requires strong leadership, planning, and communication skills, plus the ability to travel up to 60% as needed to support multiple client initiatives within the US.

Qualifications

• 8+ years of leadership experience within nursing services, patient support programs, healthcare operations, pharmaceutical services, or related healthcare environments.
• Budgetary management experience.
• Must be able to manage multiple tasks and have excellent organizational skills.
• Ability to examine business environment and develop/execute in response to market opportunities.
• Strong planning and prioritization skills.
• Strong and effective presentation skills; excellent communication skills – both written and verbal.
• Ability to travel (40-60%)
• Proven success working with or within patient advocacy organization or other patient health-related, communicate focused organizations providing services to targeted populations.

Responsibilities

• Direct oversight of Ambassador Regional Project Leads and their teams and IQVIA Ambassador Project Training team.
• Communicate with client Ambassador Director on a regular and timely basis.
• Ensure IQVIA Force have resources and operational support to deliver on patient and client expectations.
• Develop and implement a robust plan to facilitate clear communication to client’s Ambassador organization.
• Attend and jointly lead weekly program staff meetings with client leadership.
• Identify opportunities and participate in development of operational strategies, tactics and resources to drive performance and optimize value for patients.
• Collaborate with client and IQVIA Senior Leadership to support KPI development.
• Provide Senior Leadership with updates on policy developments and likely impact to patients and service delivery.
• Provide patient support activities as directed for other client programs and initiatives.

Skills

Leadership

Budget management

Planning & prioritization

Communication skills

Interpersonal skills

Project management

Negotiation skills

Relationship building

Team collaboration

Presentation skills

Education

Associate’s degree or higher

Bachelor’s Degree

Registered Nurse

Tools

Veeva

Salesforce.com

MS Office

Excel

Job description

IQVIA is seeking a senior leader to oversee Ambassador Regional Project Leads and their teams, ensuring alignment with client expectations and patient outcomes. You will manage resources, lead strategic meetings, and collaborate with senior leaders to optimize performance across programs.

This role requires strong leadership, planning, and communication skills, plus the ability to travel up to 60% as needed to support multiple client initiatives within the US.