Senior Director, Client Services — Loyalty Growth (Remote)

Kobie; Richmond (VA); Remote; USD 180,000 - 230,000; Full time

Benefits offered by this job

Flexible Time Off

9 Company Holidays

Growth & Well-being Benefits

Job summary

Kobie is seeking a Sr. Director, Client Services to lead a retail book of business, owning client satisfaction, revenue, and organic growth.

You will guide cross-functional teams and drive loyalty program initiatives across channels, ensuring seamless execution for major retail brands. The role emphasizes strategic account planning, risk management, and leadership of a direct team within a remote-friendly, travel‑optional environment.

Qualifications

• 10+ years of marketing experience, including leading loyalty or rewards programs.
• Proven success with well-recognized retail brands.
• Experience managing P&L and account financials.
• The confidence and salesmanship to grow accounts.
• Exceptional judgment and real-time problem solving.
• Technical fluency with loyalty and martech platforms, including capabilities, integrations, and data flows.
• Bachelor's degree required.
• Ability to travel up to 20%.

Responsibilities

• Own the client experience from onboarding to renewal, and be a true extension of the client’s team.
• Deliver account revenue and margin targets, own forecasts and resource allocation.
• Build and land proposals that grow accounts and demonstrate client value.
• Lead the account plan, quarterly reviews, and thought leadership on retail challenges.
• Identify and manage risk, turning friction into opportunity.
• Lead and develop a direct team and set engagement rules for cross-functional groups.

Skills

Marketing leadership

Loyalty programs

Retail brand experience

P&L management

Salesmanship

Problem solving

Martech platforms

Bachelor's degree

Travel availability

Education

Bachelor's degree

Job description

Kobie is seeking a Sr. Director, Client Services to lead a retail book of business, owning client satisfaction, revenue, and organic growth.

You will guide cross-functional teams and drive loyalty program initiatives across channels, ensuring seamless execution for major retail brands. The role emphasizes strategic account planning, risk management, and leadership of a direct team within a remote-friendly, travel‑optional environment.