Director, Client Services - Loyalty & Retail (Remote)

Kobie; Minneapolis (MN); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Company‑Wide Holidays

Diversity & Benefits Suite

Job summary

Kobie, a leader in loyalty, seeks a Sr. Director, Client Services to oversee a retail book of business as the face of Kobie with clients.

You will drive client satisfaction, revenue, and organic growth, guiding cross-functional teams and shaping strategic account plans across stores, apps, and ecommerce. You will partner with major retail brands to ensure loyalty programs run seamlessly, manage high-volume campaigns, and navigate competitive markets while delivering measurable business impact

Qualifications

• 10+ years of marketing experience, with loyalty or rewards programs.
• Proven success with well-known retail brands.
• Experience managing P&L and client financials.
• Strong salesmanship to grow accounts.
• Excellent judgment and real-time problem solving.
• Technical fluency with loyalty and martech platforms.
• Bachelor's degree required.
• Ability to travel up to 20%.

Responsibilities

• Own the end-to-end account experience from onboarding to renewal.
• Deliver account revenue and margin targets; forecast and pricing.
• Grow accounts with proposals and partnerships; build client proof points.
• Lead the account plan; conduct quarterly client reviews; provide thought leadership.
• Identify risks early and convert friction into opportunities.
• Lead and develop a direct team and cross-functional groups behind each client.

Skills

Marketing leadership

Loyalty programs

P&L management

Retail brands

Account growth

Technical fluency

Education

Bachelor's degree

Tools

Loyalty platforms

Martech integrations

Job description

Kobie, a leader in loyalty, seeks a Sr. Director, Client Services to oversee a retail book of business as the face of Kobie with clients.

You will drive client satisfaction, revenue, and organic growth, guiding cross-functional teams and shaping strategic account plans across stores, apps, and ecommerce. You will partner with major retail brands to ensure loyalty programs run seamlessly, manage high-volume campaigns, and navigate competitive markets while delivering measurable business impact