Director, Client Services — Remote Loyalty Growth

Kobie; Saint Petersburg (FL); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Company-Wide Holidays

Benefits prioritizing growth and well‑

Job summary

Kobie is seeking a Director, Client Services to lead a retail book of business from St. Petersburg, FL. You will own the client experience, drive revenue, and steer organic growth, partnering with cross-functional teams to deliver value to major brands.

You will manage end-to-end client relationships, forecast profitability, and articulate strategic direction. A remote-friendly culture, travel up to 20%, and a focus on growth and development define Kobie’s collaborative environment.

Qualifications

• 10+ years of marketing experience with loyalty or rewards programs.
• Proven success with well-recognized retail brands.
• Experience managing P&L and account financials.
• The confidence and salesmanship to grow accounts.
• Exceptional judgment and problem solving.
• Technical fluency with loyalty and martech platforms, including data flows.

Responsibilities

• Own the client experience from onboarding to renewal and drive client satisfaction.
• Deliver revenue and margin targets, forecasts, and pricing collaboration.
• Develop proposals that grow accounts and solidify client partnerships.
• Lead the account strategy, quarterly reviews, and thought leadership.
• Spot risk early and turn friction into opportunity.
• Lead and develop a direct team and coordinate with cross-functional groups behind each client.

Skills

Loyalty program leadership

P&L management

Client relationship management

Retail brand experience

Strategic account planning

Team leadership

Sales and revenue growth

Education

Bachelor's degree

Job description

Kobie is seeking a Director, Client Services to lead a retail book of business from St. Petersburg, FL. You will own the client experience, drive revenue, and steer organic growth, partnering with cross-functional teams to deliver value to major brands.

You will manage end-to-end client relationships, forecast profitability, and articulate strategic direction. A remote-friendly culture, travel up to 20%, and a focus on growth and development define Kobie’s collaborative environment.