Director, Client Services — Remote Leader for Loyalty Growth

Kobie Marketing; Dallas (TX); À distance; USD 150 000 - 200 000; Plein temps

Avantages offerts par ce poste

Flexible time off

Nine company-wide holidays

Growth opportunities

Résumé du poste

Kobie Marketing, a leader in loyalty solutions, seeks a Director, Client Services in the Retail Vertical to lead a retail book of business, own client satisfaction, revenue, and growth, and coordinate with cross-functional teams to deliver seamless loyalty programs across stores, apps, and ecommerce.

In this remote-first role, you will onboard clients, build strategic plans, manage risk, and guide proposals to expand accounts.

Qualifications

• 10+ years of marketing experience, including leading loyalty or rewards programs.
• Proven success with well-recognized retail brands.
• Experience managing P&L and account financials.
• The confidence and salesmanship to grow accounts.
• Exceptional judgment and real-time problem solving.
• Technical fluency with loyalty and martech platforms and the data flows, with ability to guide technical conversations.
• Bachelor's degree required.
• Ability to travel up to 20%.

Responsabilités

• Own the client experience from onboarding to renewal, including the account's client satisfaction target, and become a true extension of your client's team.
• Deliver account revenue and margin targets, own forecasts and resource allocation, and partner with Finance on pricing and profitability.
• Build and land proposals that grow your accounts, turning partnerships into client proof points that help Kobie win.
• Build the account plan, lead quarterly client reviews, and bring thought leadership on retail client challenges.
• Spot risk early, elevate with judgment, and turn friction into opportunity.
• Lead and develop a direct team, and set the rules of engagement for the cross-functional group behind every client.

Connaissances

Marketing leadership

Loyalty program experience

Retail brand experience

P&L management

Sales and account growth

Strategic client leadership

Technical loyalty & martech fluency

Travel up to 20%

Formation

Bachelor's degree in Marketing or related field

Description du poste

Kobie Marketing, a leader in loyalty solutions, seeks a Director, Client Services in the Retail Vertical to lead a retail book of business, own client satisfaction, revenue, and growth, and coordinate with cross-functional teams to deliver seamless loyalty programs across stores, apps, and ecommerce.

In this remote-first role, you will onboard clients, build strategic plans, manage risk, and guide proposals to expand accounts.