Senior Director, Client Delivery & Implementations

Toshiba Global Commerce Solutions - External; Durham (NC); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Employee Assistance Programs

Pre-tax spending accounts

401(k) plan (with company match)

Company provided life insurance

Pet Insurance

Job summary

Toshiba Global Commerce Solutions is seeking an Executive Director of Client Delivery to lead complex software implementations, drive production readiness, and ensure successful client outcomes in Durham, NC. This role combines hands-on technical delivery with strategic coordination across engineering, QA, DevOps, product, and services to align commitments with customer needs.

You will translate technical details for clients, manage risks, and guide teams through deployments, upgrades, and

Qualifications

• Understand software architecture, design, integration patterns, deployment pipelines, databases, security, observability, and production support at a practical depth.
• Experience communicating with customers, explaining implementations, discussing trade-offs, and aligning client needs with delivery execution.
• Coordinate cross-functional execution across engineering, QA, product, architecture, DevOps, operations, support, and programs to meet client commitments.
• Balance client delivery leadership with hands-on technical engagement to assess risk, clarify direction, and unblock blockers.
• Strong communication skills to present to customers, senior leadership, and technical audiences.
• Knowledge of delivery, DevOps practices, quality engineering, release coordination, production readiness, and continuous improvement.

Responsibilities

• Lead client delivery execution for complex software implementations, integrations, deployments, upgrades, and production readiness activities.
• Maintain hands-on fluency across the software stack to assess feasibility, integration behavior, configuration impacts, environment dependencies, security considerations, deployment readiness, and operational risk.
• Translate technical implementation details into clear client-facing explanations, delivery impacts, risks, trade-offs, and timeline considerations.
• Engage directly with customers to explain implementation approach, clarify solution behavior, address technical concerns, manage escalations, and build confidence in delivery plans.
• Coordinate internal engineering, QA, architecture, DevOps, product, support, services, and program teams around client priorities, delivery dependencies, issue resolution, and go-live commitments.
• Drive delivery discipline through implementation planning, readiness reviews, technical risk management, issue tracking, release coordination, and transparent client status communication.

Skills

Software architecture & design

Client communication

Cross-functional leadership

Delivery risk management

DevOps / production readiness

Technical guidance

Job description

Toshiba Global Commerce Solutions is seeking an Executive Director of Client Delivery to lead complex software implementations, drive production readiness, and ensure successful client outcomes in Durham, NC. This role combines hands-on technical delivery with strategic coordination across engineering, QA, DevOps, product, and services to align commitments with customer needs.

You will translate technical details for clients, manage risks, and guide teams through deployments, upgrades, and