Client Solutions TPM Lead – End-to-End Delivery

Toshiba Global Commerce Solutions; Durham (NC); In loco; USD 130.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Group health coverage

Employee Assistance Programs

Pre-tax spending accounts

401(k) plan

Life insurance

Pet Insurance

Employee discounts

Paid time off

Descrizione del lavoro

Toshiba Global Commerce Solutions is seeking a Technical Program Manager for Client Solution Delivery to oversee end-to-end delivery of complex retail solutions. You will coordinate cross-functional teams, manage risks, and ensure scope, schedule, budget, and quality targets are met while maintaining strong client relationships.

Up to 10% travel is expected, with preference for near Cincinnati, OH or Raleigh-Durham, NC.

Competenze

• Bachelor’s degree in a technical field or equivalent combination of education and experience.
• 12+ years of experience in program and project management, with at least 7 years of experience managing client-facing technical solutions.
• Proven experience in retail technology, POS systems, or custom software delivery.
• Technical expertise in system architecture, software development practices, and an understanding of embedded systems, AI, or other relevant technologies.
• PMP, SAFe, Scrum, or similar certifications or demonstrated plan to achieve one or more.
• Proficiency in Jira, Confluence, MS Project, Smartsheet, and other project management tools.
• Expertise in managing complex, multi-team projects with a focus on both technical execution and client satisfaction.
• Strong interpersonal skills with the ability to foster collaboration and drive consensus across cross-functional teams.
• Customer-facing experience with proven ability to translate client requirements into executable plans.
• Results-driven, with a focus on delivering high-quality solutions within scope, time, and budget.

Mansioni

• Lead the end-to-end execution of client projects, ensuring they meet scope, schedule, and budget requirements.
• Manage risks, dependencies, milestones, and deliverables across projects.
• Oversee the delivery of client-facing technical solutions, ensuring they are aligned with business objectives and client needs.
• Align product requirements and technical architecture into integrated project plans, ensuring smooth collaboration across engineering, product, and business teams.
• Facilitate communication between technical teams and client stakeholders, ensuring clarity and shared understanding of project goals, timelines, and deliverables.
• Promote a culture of ownership, accountability, and collaboration across all teams involved in the program.
• Provide leadership to technical project managers and cross-functional teams, driving program outcomes and ensuring technical excellence.
• Maintain oversight of quality standards, ensuring adherence to SDLC processes, engineering best practices, and quality checkpoints.
• Drive root cause analysis for defects and lead corrective actions to prevent future issues.
• Engage directly with clients to define project scope, gather requirements, and set expectations.
• Ensure regular and transparent communication with clients regarding project progress, risks, and outcomes.
• Proactively address client concerns and deliver solutions that exceed client expectations.
• Continuously refine project management processes, tools, and methodologies to improve efficiency and effectiveness.
• Ensure consistent use of project management tools to track progress, manage risks, and maintain quality throughout the project lifecycle.
• Define and track KPIs to measure program success.
• Provide executive-level status updates, highlighting progress, risks, and mitigation strategies.
• Lead retrospective reviews and promote a culture of continuous improvement across teams.

Conoscenze

Program management

Client-facing

Cross-functional leadership

Communication

Risk management

Leadership

Jira/Confluence

SDLC

Quality assurance

Agile/SAFe

Problem solving

Formazione

Bachelor’s degree in technical field

Strumenti

Jira

Confluence

MS Project

Smartsheet

Descrizione del lavoro

Toshiba Global Commerce Solutions is seeking a Technical Program Manager for Client Solution Delivery to oversee end-to-end delivery of complex retail solutions. You will coordinate cross-functional teams, manage risks, and ensure scope, schedule, budget, and quality targets are met while maintaining strong client relationships.

Up to 10% travel is expected, with preference for near Cincinnati, OH or Raleigh-Durham, NC.