Senior Client Delivery Leader for Enterprise Software

Toshiba Global Commerce Solutions - External; Raleigh (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Employee Assistance Programs

Pre‑tax spending accounts

401(k) plan (with company match)

Company provided life insurance

Pet Insurance

Job summary

Toshiba Global Commerce Solutions is seeking a client delivery leader to drive complex software implementations, integrations, deployments, upgrades, and production readiness for enterprise clients in Raleigh, NC. You will translate technical details into clear customer explanations, coordinate cross‑functional teams, and manage escalations to ensure on‑time go‑live and client confidence.

The role blends hands‑on technical engagement with strategic delivery leadership, leveraging metrics to

Qualifications

• Ability to discuss software architecture, deployment pipelines, and production support at a practical depth.
• Proven experience communicating with customers, including explaining implementations and trade-offs.
• Experience coordinating cross-functional execution across engineering, QA, product, architecture, DevOps, operations, support, services, and program teams.

Responsibilities

• Lead client delivery execution for complex software implementations, integrations, deployments, upgrades, and production readiness activities.
• Maintain hands-on fluency across the software stack to assess implementation feasibility, integration behavior, configuration impacts, environment dependencies, security considerations, deployment readiness, and operational risk.
• Translate technical implementation details into clear client-facing explanations, delivery impacts, risks, trade-offs, and timeline considerations.
• Engage directly with customers to explain implementation approach, clarify solution behavior, address technical concerns, manage escalations, and build confidence in delivery plans.
• Coordinate internal engineering, QA, architecture, DevOps, product, support, services, and program teams around client priorities, delivery dependencies, issue resolution, and go-live commitments.
• Drive delivery discipline through implementation planning, readiness reviews, technical risk management, issue tracking, release coordination, and transparent client status communication.
• Provide hands-on technical guidance during client delivery to validate implementation approach, troubleshoot blockers, evaluate integration risks, and ensure the solution can operate in the client environment.
• Use delivery metrics, client feedback, defect trends, deployment outcomes, support data, and production readiness indicators to improve client delivery predictability and implementation quality.

Skills

Client-facing leadership

Cross-functional coordination

Technical communication

Risk management

Delivery planning

Job description

Toshiba Global Commerce Solutions is seeking a client delivery leader to drive complex software implementations, integrations, deployments, upgrades, and production readiness for enterprise clients in Raleigh, NC. You will translate technical details into clear customer explanations, coordinate cross‑functional teams, and manage escalations to ensure on‑time go‑live and client confidence.

The role blends hands‑on technical engagement with strategic delivery leadership, leveraging metrics to