Senior Directed-Energy Laser Field Specialist

AV; Albuquerque (NM); On-site; USD 34,000 - 52,000; Full time

Job summary

AV is seeking a dedicated Directed Energy Laser Senior Field Service Representative to travel to customer sites, install, maintain, troubleshoot, and support advanced laser systems used in mission-critical applications.

The role emphasizes customer relations, safety, and responsive service in varied field environments, including high-stress settings. Strong technical skills and independent work style are essential.

Qualifications

• U.S. Citizenship is required.
• Ability to obtain and maintain a U.S. DoD security clearance.
• Formal training in Engineering, Electronics, IT, or equivalent military training.
• Associate degree or technical certifications; relevant experience may be considered.
• 5+ years of hands-on field service or technical support experience.
• Ability to lift and carry up to 50 lbs.
• Willingness to travel frequently and work in varied field conditions (outdoors, industrial sites, military bases).
• Ability to work in high-stress, austere environments such as combat zones.

Responsibilities

• Install and set up laser systems at customer sites.
• Perform routine maintenance and troubleshooting; update hardware, software, firmware.
• Troubleshoot issues with data, logs, and diagnostics; collaborate with engineering.
• Train customers on operation and maintenance of laser systems.
• Provide primary customer contact; ensure satisfaction and issue resolution.
• Document service visits and feedback; maintain records.
• Collaborate with engineering/support teams to improve system performance.
• Follow safety protocols for laser systems and customers.
• Oversee packaging, handling, storage, and transport of spares.
• All other duties as assigned.

Skills

US Citizenship

Security clearance

Technical training

Field service experience

Travel readiness

Heavy lifting

Military base environment

Education

Associate degree or technical certifications

Bachelor's degree in technical field

Job description

AV is seeking a dedicated Directed Energy Laser Senior Field Service Representative to travel to customer sites, install, maintain, troubleshoot, and support advanced laser systems used in mission-critical applications.

The role emphasizes customer relations, safety, and responsive service in varied field environments, including high-stress settings. Strong technical skills and independent work style are essential.