Field Services Engineer (Fiber Laser)

First Point Group; Detroit (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

First Point Group is seeking a Field Service Engineer to install, calibrate, and commission state-of-the-art laser cutting systems at customer sites in the United States. The role involves extensive travel and hands-on work with electro-mechanical systems and laser technology.

You will perform preventive and corrective maintenance, provide on-site and remote technical support, train operators, document service activities, manage parts, and travel up to 75% to ensure client satisfaction.

Qualifications

• Associate’s or Bachelor’s degree in Electrical/Mechanical/Mechatronics engineering.
• 3+ years of field service experience in laser/CNC or capital equipment.
• Strong electro-mechanical and CNC knowledge.
• Willingness to travel up to 75% domestically.
• Excellent problem-solving and communication skills.

Responsibilities

• Install, calibrate, and commission new laser cutting machines on customer sites.
• Perform preventive and corrective maintenance to minimize downtime.
• Provide remote and on-site technical support to customers.
• Train end-users and maintenance personnel on safe operation and basic troubleshooting.
• Submit detailed service reports and document parts usage.
• Build and maintain strong customer relationships as a trusted advisor.
• Convey field feedback to engineering for product improvement.
• Manage on-hand spare parts and coordinate with logistics.

Skills

Electro-mechanical

CNC controls

Servo drives

High-voltage power

Troubleshooting

Customer service

Travel-ready

Education

Engineering degree

Job description

We are seeking a highly skilled and motivated Field Service Engineer to provide exceptional technical support, installation, maintenance, and repair services for our state-of-the-art laser cutting systems. The ideal candidate will be a problem-solver with a strong electro-mechanical background and a passion for customer satisfaction. This role involves extensive travel to customer sites.

• Installation & Commissioning: Perform on-site installation, setup, calibration, and commissioning of new laser cutting machines.
• Preventive & Corrective Maintenance: Conduct routine preventive maintenance (PM) to ensure optimal machine performance and minimize downtime. Diagnose and troubleshoot complex mechanical, electrical, and software issues to perform effective repairs.
• Technical Support: Provide remote and on-site technical support to customers, resolving issues promptly and efficiently. Offer expert guidance to customers on machine operation and basic maintenance.
• Training: Train end-users and customer maintenance personnel on the safe operation, daily maintenance, and basic troubleshooting of the equipment.
• Documentation: Prepare and submit detailed service reports, field service reports, and parts usage records in a timely manner. Document technical problems and solutions for knowledge sharing.
• Customer Relationship Management: Build and maintain strong, positive relationships with customers, acting as a trusted technical advisor and representing the company professionally.
• Continuous Improvement: Provide valuable feedback from the field to the engineering and product management teams to contribute to product improvement and development.
• Parts Management: Manage on-hand spare parts inventory and coordinate with the logistics team to order necessary parts.

- Position Requirements

• Associate’s or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field. Equivalent hands‑on experience will be considered.
• Proven experience (3+ years preferred) as a Field Service Engineer, preferably in the laser cutting, CNC machinery, or capital equipment industry.
• Strong understanding of electro‑mechanical systems, CNC controls, servo drives, and high‑voltage power supplies.
• Hands‑on experience with CO2 and/or Fiber laser technology is a significant advantage.
• Proficiency in reading electrical schematics and mechanical drawings.
• Excellent troubleshooting and problem‑solving skills, with a methodical approach.
• Strong customer service, communication, and interpersonal skills.
• Ability to work independently, manage multiple priorities, and perform under pressure.
• Willingness to travel extensively (up to 75% or more), domestically， often on short notice.