Senior Digital Warrior Experience Specialist

Wounded Warrior Project; Houston (TX); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical, dental, and vision coverage

Competitive pay

Collaborative team environment

Job summary

The Wounded Warrior Project (WWP) Digital Warrior Experience Specialist II plays a key role in executing WWP's digital strategy, focusing on enhancing and expanding the program-facing digital experience for warriors. This role collaborates with technical and marketing teams to streamline, simplify, and enrich interactions with our warriors.

By managing digital platforms such as MyWWP and related initiatives, the Specialist ensures updates align with program goals, improve usability, and deliver

Qualifications

• Five years of WWP programmatic experience or relevant experience.
• Five years of experience analyzing challenges and improving workflows and processes in a programmatic or digital environment.
• Three years of experience maintaining, enhancing, and supporting digital platforms or initiatives.
• Two years of experience supporting or leading teams through change initiatives and process transitions.
• Two years of experience working with Salesforce or similar CRM platforms.

Responsibilities

• Facilitate Warrior Experience initiatives for digital platforms and related projects.
• Support Digital Warrior Experience initiatives and platform management, including stakeholder engagement, business case development, risk management, backlog management, continuous improvement, and communication/reporting.
• Assist in business decision-making related to digital platform maintenance, feature enhancements, and troubleshooting.
• Manage and support the Warrior Experience team's efforts for MyWWP portal and other digital platforms, including enhancement planning and implementation, executive reporting, feedback management, MyWWP Communities oversight, vendor coordination, and governance/product ownership tasks.
• Ensure updates and enhancements to digital platforms improve the warrior experience while aligning with Salesforce and program processes.
• Lead cross-functional workgroups to achieve defined outcomes and other key initiatives that enhance the warrior's digital experience.
• Coordinate with Programs to gather ideas and feedback, negotiate outputs, ensure changes meet cross-functional needs, lead adoption and implementation, and facilitate timely organization-wide communications.
• Organize and prepare materials for team and staff meetings to support decision-making and ensure clarity of recommendations and plans.
• Lead workgroups to review and evaluate current digital processes, identify challenges, and recommend solutions.
• Translate workgroup ideas into recommendations for changes in program and digital delivery methods, and present these to leadership.
• Establish operational processes for implemented initiatives, including updates and maintenance.
• Develop methods to connect departments seamlessly, reducing silos in program and service delivery to warriors.
• Participate in the rollout of key strategic initiatives.
• Serve as a subject matter resource for questions regarding programs and the warrior digital experience.
• Assist in developing and prioritizing initiatives and projects for the Warrior Experience team.
• Attend and actively participate in required training and/or meetings...

Skills

Digital initiatives leadership

Communication skills

Relationship management

Salesforce knowledge

Project coordination

CX best practices

Education

Bachelor's degree

Tools

Salesforce

CRM platforms

Job description

The Wounded Warrior Project (WWP) Digital Warrior Experience Specialist II plays a key role in executing WWP's digital strategy, focusing on enhancing and expanding the program-facing digital experience for warriors. This role collaborates with technical and marketing teams to streamline, simplify, and enrich interactions with our warriors.

By managing digital platforms such as MyWWP and related initiatives, the Specialist ensures updates align with program goals, improve usability, and deliver