Digital Warrior Experience Lead

Wounded Warrior Project; Tacoma (WA); Hybrid; USD 87,000 - 108,000; Full time

Benefits offered by this job

Medical/Prescription drug

Dental

Vision

401(k) retirement plan

PTO

Sick Leave

Bereavement Leave

Education Assistance

Job summary

The Wounded Warrior Project (WWP) Digital Warrior Experience Specialist II plays a key role in executing WWP's digital strategy, with a primary focus on enhancing and expanding the program-facing digital experience for warriors.

This role collaborates with technical and marketing teams to streamline, simplify, and enrich interactions with our warriors, ensuring an engaging, accessible, and impactful digital experience.

Qualifications

• Five years of WWP programmatic experience or relevant experience.
• Five years of experience analyzing challenges and improving workflows in a programmatic or digital environment.
• Three years of experience maintaining, enhancing, and supporting digital platforms or initiatives.
• Two years of experience leading teams through change initiatives.
• Two years of experience working with Salesforce or similar CRM.

Responsibilities

• Facilitate Warrior Experience initiatives for digital platforms and related projects.
• Support Digital Warrior Experience initiatives and platform management, including stakeholder engagement, business case development, risk management, backlog management, continuous improvement, and communication/reporting.
• Assist in business decision-making related to digital platform maintenance, feature enhancements, and troubleshooting.
• Manage and support the Warrior Experience team's efforts for WWP's MyWWP portal and other digital platforms, including enhancement planning and implementation, executive reporting, feedback management, MyWWP Communities oversight, vendor coordination, and governance/product ownership tasks.
• Ensure updates and enhancements to digital platforms improve the warrior experience while aligning with Salesforce and program processes.
• Lead cross-functional workgroups to achieve defined outcomes and other key initiatives that enhance the warrior's digital experience.
• Coordinate with Programs to gather ideas and feedback, negotiate outputs, ensure changes meet cross-functional needs, lead adoption and implementation, and facilitate timely organization-wide communications.
• Organize and prepare materials for team and staff meetings to support decision-making and ensure clarity of recommendations and plans.
• Lead workgroups to review and evaluate current digital processes, identify challenges, and recommend solutions.
• Translate workgroup ideas into recommendations for changes in program and digital delivery methods, and present these to leadership.
• Establish operational processes for implemented initiatives, including updates and maintenance.

Skills

Salesforce

Stakeholder engagement

Change management

Project management

Customer experience

Cross-functional teamwork

Communication skills

Education

Bachelor's degree

Tools

Salesforce

Job description

The Wounded Warrior Project (WWP) Digital Warrior Experience Specialist II plays a key role in executing WWP's digital strategy, with a primary focus on enhancing and expanding the program-facing digital experience for warriors.

This role collaborates with technical and marketing teams to streamline, simplify, and enrich interactions with our warriors, ensuring an engaging, accessible, and impactful digital experience.