Senior Digital Product Configuration Manager Equity Eligible

CVS Health Corporation; Pennsylvania; Hybrid; USD 107,000 - 261,000; Full time

Job summary

CVS Health Corporation seeks a Senior Configuration Manager to lead complex customization work across discovery, analysis, solution definition, configuration, testing, release, and maintenance for the Aetna Health member experience. You will coordinate with Product, Implementation, Engineering, and Legal to ensure quality, governance, and scalable results.

Responsibilities include translating requirements into actionable specs, managing content in Contentful, and governing content updates across

Qualifications

• 7+ years of experience in digital product, configuration management, implementation, or a related discipline.
• 5+ years of experience leading end-to-end feature analysis and digital application customizations.
• 3+ years of experience developing functional requirements, acceptance criteria, process documentation, or governance materials.
• 2+ years of experience authoring and managing content within Contentful or a comparable CMS.
• Ability to work East Coast hours.

Responsibilities

• Lead discovery and analysis for complex customization requests, clarifying business needs, scope, dependencies, risks, and recommended solutions.
• Manage assigned work from intake and prioritization through configuration, testing, release, production validation, maintenance, and enhancement.
• Translate business requirements into clear functional requirements, acceptance criteria, configuration plans, and implementation-ready documentation.
• Configure and maintain Aetna Health member experience customizations, including content, banners, images, links, program recommendations, and global search functionality for plan sponsor point solutions.
• Author, update, and govern content in Contentful and other content management systems in alignment with established standards and approval requirements.
• Coordinate with Implementation Managers and cross-functional partners to support customer needs, delivery readiness, and effective handoffs across the customization lifecycle.
• Lead testing and production validation activities, troubleshoot content and configuration issues, and drive cross-functional resolution of defects and upstream or downstream dependencies.
• Manage sprint-board assignments, priorities, status, risks, decisions, and delivery commitments through daily intake, scrum, and planning activities.
• Develop and maintain process documentation, governance standards, operational reporting, and reusable guidance for customization work.
• Identify, recommend, and help implement process, tooling, and automation improvements that increase quality, consistency, scalability, and efficiency.
• Provide guidance and subject-matter expertise to teammates and stakeholders on customization capabilities, processes, standards, and delivery considerations.

Skills

Analytical skills

Problem-solving

Communication skills

Prioritization

Stakeholder management

Education

Bachelor's degree or equivalent work experience

Tools

Contentful

Jira

Confluence

Adobe Experience Manager

Job description

CVS Health Corporation seeks a Senior Configuration Manager to lead complex customization work across discovery, analysis, solution definition, configuration, testing, release, and maintenance for the Aetna Health member experience. You will coordinate with Product, Implementation, Engineering, and Legal to ensure quality, governance, and scalable results.

Responsibilities include translating requirements into actionable specs, managing content in Contentful, and governing content updates across