Senior Digital Product Configuration Manager

CVS Health Corporation; United States; Remote; USD 107,000 - 261,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources (based on eligibility)

Job summary

CVS Health Corporation seeks a Senior Configuration Manager to lead end-to-end customization efforts across the member experience. You will translate business needs into actionable configuration plans, manage content updates in Contentful and other CMS platforms, and partner with Product, Implementation, Engineering, and Legal to ensure quality and timely delivery.

The role focuses on scalable customization solutions for Aetna Health member experiences, with opportunities to improve tooling and

Qualifications

• 7+ years of experience in digital product, configuration management, implementation, or a related discipline, applying strong analytical, problem-solving, prioritization, and communication skills to manage complex work and translate business and technical concepts for diverse stakeholders.

Responsibilities

• Lead discovery and analysis for complex customization requests, clarifying business needs, scope, dependencies, risks, and recommended solutions.
• Manage assigned work from intake and prioritization through configuration, testing, release, production validation, maintenance, and enhancement.
• Translate business requirements into clear functional requirements, acceptance criteria, configuration plans, and implementation-ready documentation.
• Configure and maintain Aetna Health member experience customizations, including content, banners, images, links, program recommendations, and global search functionality for plan sponsor point solutions.
• Author, update, and govern content in Contentful and other content management systems in alignment with established standards and approval requirements.
• Coordinate with Implementation Managers and cross-functional partners to support customer needs, delivery readiness, and effective handoffs across the customization lifecycle.
• Lead testing and production validation activities, troubleshoot content and configuration issues, and drive cross-functional resolution of defects and upstream or downstream dependencies.
• Manage sprint-board assignments, priorities, status, risks, decisions, and delivery commitments through daily intake, scrum, and planning activities.
• Develop and maintain process documentation, governance standards, operational reporting, and reusable guidance for customization work.
• Identify, recommend, and help implement process, tooling, and automation improvements that increase quality, consistency, scalability, and efficiency.
• Provide guidance and subject-matter expertise to teammates and stakeholders on customization capabilities, processes, standards, and delivery considerations.

Education

Bachelor's degree or equivalent work experience

Tools

Contentful

Adobe Experience Manager

Microsoft 365

Jira

Confluence

Airtable

Job description

CVS Health Corporation seeks a Senior Configuration Manager to lead end-to-end customization efforts across the member experience. You will translate business needs into actionable configuration plans, manage content updates in Contentful and other CMS platforms, and partner with Product, Implementation, Engineering, and Legal to ensure quality and timely delivery.

The role focuses on scalable customization solutions for Aetna Health member experiences, with opportunities to improve tooling and