Senior Digital Product Configuration Manager

CVS Health Corporation; Georgia; Hybrid; USD 107,000 - 261,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Equity/stock program

Job summary

CVS Health Corporation is seeking a Senior Configuration Manager to lead the end-to-end customization lifecycle for the Aetna Health member experience across ACC, plan sponsors, Book of Business, and Joint Ventures.

You will translate business needs into actionable solutions, manage content and configuration updates, and collaborate with Product, Implementation, Engineering, and Legal to ensure quality and timely delivery. Strong governance and process improvement focus is required.

Qualifications

• 7+ years of experience in digital product, configuration management, implementation.
• 5+ years of experience leading end-to-end feature analysis and digital application customizations.
• 3+ years of experience developing functional requirements, acceptance criteria, process documentation, or governance materials.
• 2+ years of experience authoring and managing content within Contentful or a comparable enterprise content management system.
• Ability to work East Coast hours.

Responsibilities

• Lead discovery and analysis for complex customization requests, clarifying business needs, scope, dependencies, risks, and recommended solutions.
• Manage assigned work from intake and prioritization through configuration, testing, release, production validation, maintenance, and enhancement.
• Translate business requirements into clear functional requirements, acceptance criteria, configuration plans, and implementation-ready documentation.
• Configure and maintain Aetna Health member experience customizations, including content, banners, images, links, program recommendations, and global search functionality for plan sponsor point solutions.
• Author, update, and govern content in Contentful and other content management systems in alignment with established standards and approval requirements.
• Coordinate with Implementation Managers and cross-functional partners to support customer needs, delivery readiness, and effective handoffs across the customization lifecycle.
• Lead testing and production validation activities, troubleshoot content and configuration issues, and drive cross-functional resolution of defects and upstream or downstream dependencies.
• Manage sprint-board assignments, priorities, status, risks, decisions, and delivery commitments through daily intake, scrum, and planning activities.
• Develop and maintain process documentation, governance standards, operational reporting, and reusable guidance for customization work.
• Identify, recommend, and help implement process, tooling, and automation improvements that increase quality, consistency, scalability, and efficiency.
• Provide guidance and subject-matter expertise to teammates and stakeholders on customization capabilities, processes, standards, and delivery considerations.

Skills

Digital product

Configuration management

Implementation

End-to-end feature analysis

Discovery

Communication

Education

Bachelor's degree or equivalent

Tools

Contentful

Adobe Experience Manager

Microsoft 365

Airtable

Jira

Confluence

Job description

CVS Health Corporation is seeking a Senior Configuration Manager to lead the end-to-end customization lifecycle for the Aetna Health member experience across ACC, plan sponsors, Book of Business, and Joint Ventures.

You will translate business needs into actionable solutions, manage content and configuration updates, and collaborate with Product, Implementation, Engineering, and Legal to ensure quality and timely delivery. Strong governance and process improvement focus is required.