Senior Configuration Manager, Digital Experience

CVS Health Corporation; Massachusetts; Hybrid; USD 107,000 - 261,000; Full time

Job summary

CVS Health Corporation in the United States is seeking a Senior Configuration Manager to lead the end-to-end Customizations lifecycle, aligning business needs with scalable configuration and content management across the Aetna Health member experience.

You will collaborate with Product, Implementation, Engineering, Search, Content, and Legal to ensure quality, governance, and timely delivery, while identifying opportunities to automate tooling and processes as complexity grows.

Qualifications

• 7+ years of experience in digital product, configuration management, implementation, or a related discipline.
• 5+ years of experience leading end-to-end feature analysis and digital application customizations, including discovery, requirements definition, solution design, configuration, testing, release, troubleshooting, production support, and cross-functional dependency and issue resolution.
• 3+ years of experience developing functional requirements, acceptance criteria, process documentation, operational reporting, or governance materials.
• 2+ years of experience authoring and managing content within Contentful or a comparable enterprise content management system.
• Ability to work East Coast hours.

Responsibilities

• Lead discovery and analysis for complex customization requests, clarifying business needs, scope, dependencies, risks, and recommended solutions.
• Manage assigned work from intake and prioritization through configuration, testing, release, production validation, maintenance, and enhancement.
• Translate business requirements into clear functional requirements, acceptance criteria, configuration plans, and implementation-ready documentation.
• Configure and maintain Aetna Health member experience customizations, including content, banners, images, links, program recommendations, and global search functionality for plan sponsor point solutions.
• Author, update, and govern content in Contentful and other content management systems in alignment with established standards and approval requirements.
• Coordinate with Implementation Managers and cross-functional partners to support customer needs, delivery readiness, and effective handoffs across the customization lifecycle.
• Lead testing and production validation activities, troubleshoot content and configuration issues, and drive cross-functional resolution of defects and upstream or downstream dependencies.
• Manage sprint-board assignments, priorities, status, risks, decisions, and delivery commitments through daily intake, scrum, and planning activities.
• Develop and maintain process documentation, governance standards, operational reporting, and reusable guidance for customization work.
• Identify, recommend, and help implement process, tooling, and automation improvements that increase quality, consistency, scalability, and efficiency.
• Provide guidance and subject-matter expertise to teammates and stakeholders on customization capabilities, processes, standards, and delivery considerations.

Skills

Digital product

Configuration management

Analytical skills

Communication skills

End-to-end analysis

Education

Bachelor's degree or equivalent work experience

Tools

Contentful

Jira

Confluence

Job description

CVS Health Corporation in the United States is seeking a Senior Configuration Manager to lead the end-to-end Customizations lifecycle, aligning business needs with scalable configuration and content management across the Aetna Health member experience.

You will collaborate with Product, Implementation, Engineering, Search, Content, and Legal to ensure quality, governance, and timely delivery, while identifying opportunities to automate tooling and processes as complexity grows.