Senior Digital Customer Success Campaign Manager (Remote)

1Password; United States; Remote; USD 121,000 - 147,000; Full time

Benefits offered by this job

RSU program

Retirement matching

Generous PTO policy

Free 1Password account

Job summary

1Password is seeking a Senior Digital Customer Success Campaign Manager to own digital programs across the customer lifecycle. You will design, build, and optimize targeted journeys that move users from onboarding to activation and beyond.

This IC role offers remote work in North America and a pathway to broader impact through data-driven experimentation. You'll collaborate across CS, Product, Marketing, and Data teams to drive measurable outcomes, with AI tools accelerating design and

Qualifications

• 6+ years in Digital Customer Success or related SaaS roles.
• Proven success building lifecycle programs with measurable impact.
• Experience designing scalable campaigns and journeys.
• Strong ability to translate signals into campaigns and actions.
• Hands-on with tools like Gainsight, Salesforce, Marketo, Outreach.

Responsibilities

• Design, launch, and improve digital customer success campaigns across onboarding, activation, and growth.
• Build scalable journeys guiding customers to key milestones with content-led interventions.
• Identify signals and friction points across the lifecycle and drive improvements.
• Translate insights into triggered programs using existing resources and tools.
• Draft and optimize customer communications, including emails and journeys.
• Monitor program performance with metrics like activation, engagement, retention, and churn.

Skills

Lifecycle Marketing

Digital CS

Data-driven decisions

Cross-functional collaboration

Campaign design

Tools

Gainsight

Salesforce

Marketo

Outreach

Job description

1Password is seeking a Senior Digital Customer Success Campaign Manager to own digital programs across the customer lifecycle. You will design, build, and optimize targeted journeys that move users from onboarding to activation and beyond.

This IC role offers remote work in North America and a pathway to broader impact through data-driven experimentation. You'll collaborate across CS, Product, Marketing, and Data teams to drive measurable outcomes, with AI tools accelerating design and