Staff CX Programs Lead (Remote) | AI‑Driven Impact

1Password LLC; Oregon; Hybrid; USD 131,000 - 190,000; Full time

Benefits offered by this job

Health and wellbeing

Maternity and parental leave top-up

Competitive health benefits

Generous PTO policy

RSU program

Retirement matching

Free 1Password account

Remote-first work environment

Paid volunteer days

Bonusly peer recognition

Job summary

1Password is seeking a Staff Program Manager to lead strategic CX initiatives and turn customer insights into action. You will connect feedback to decisions, improve experiences, and drive adoption across product and GTM teams in a remote-capable role based in the US or Canada.

Reporting to the Senior Manager, Operations & Programs, you will establish operating rhythms, manage priorities, and influence stakeholders at all levels while embracing AI-enabled improvements to workflows and

Qualifications

• 6+ years of experience in program management, operations, strategy and operations, or a related field.
• Experience leading complex cross-functional initiatives from scope through adoption and ownership.
• Ability to create structure from ambiguity, manage competing priorities and drive decisions.
• Strong executive presence and communication skills for stakeholders at all levels.
• Experience influencing partners without formal authority and aligning teams.
• Experience using AI-enabled tools and automation to improve operations.
• Preferred: familiarity with Asana or Notion and project management certification.

Responsibilities

• Lead strategic programs across customer engagement, including Voice of Customer and related initiatives.
• Establish clear plans with owners, milestones, dependencies and success measures.
• Build scalable methods to collect, synthesize and activate customer feedback.
• Lead cross-functional initiatives to improve customer journeys and handoffs.
• Partner with CX, GTM, Product, Engineering, RevOps and others to deliver outcomes.
• Present concise, recommendation-led updates in meetings and forums.
• Support rollout, communications, enablement and adoption for new programs and tools.

Skills

Program management

Operations

Strategy and operations

Cross-functional leadership

Executive communication

AI-enabled tools

Customer success knowledge

Asana

Notion

Job description

1Password is seeking a Staff Program Manager to lead strategic CX initiatives and turn customer insights into action. You will connect feedback to decisions, improve experiences, and drive adoption across product and GTM teams in a remote-capable role based in the US or Canada.

Reporting to the Senior Manager, Operations & Programs, you will establish operating rhythms, manage priorities, and influence stakeholders at all levels while embracing AI-enabled improvements to workflows and