Remote Senior Digital Customer Success Campaign Lead

Bazeta; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

1Password is seeking a Senior Digital Customer Success Campaign Manager to own and evolve digital CS programs across the full lifecycle. You will design targeted journeys that move customers from onboarding through activation and beyond, leveraging AI-enabled insights where appropriate and collaborating across teams to maximize impact.

The role is remote within North America, with a focus on building scalable, measurable campaigns that drive activation, retention, and expansion.

Qualifications

• 6+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, or a related SaaS environment.
• Proven track record in building lifecycle or digital success programs with measurable impact.
• Experience creating scalable campaigns, workflows, or journeys rather than managing a book of business.
• Strong understanding of the customer lifecycle (onboarding, activation, adoption, retention, expansion, renewal, risk).

Responsibilities

• Design, launch, and improve digital customer success campaigns across onboarding, activation, adoption, and growth stages.
• Build scalable customer journeys using content-led interventions and targeted human engagement when needed.
• Identify signals, behaviors, milestones, and friction points across the lifecycle.
• Translate insights into triggered programs and campaigns guiding customers to the right next step.
• Draft and optimize customer-facing communications including email campaigns and journey messaging.
• Monitor program performance using metrics like activation, deployment, engagement, retention, and churn.
• Use A/B testing, cohort analysis, and iterations to improve tone, timing, and outcomes.
• Partner with Data, Product, CS Ops, Content, and Voice of Customer to align programs with insights and priorities.

Skills

Lifecycle strategy

Campaign design

Data-driven decisions

Cross-functional collaboration

Customer journey optimization

Tools

Gainsight

Salesforce

Marketo

Outreach

Job description

1Password is seeking a Senior Digital Customer Success Campaign Manager to own and evolve digital CS programs across the full lifecycle. You will design targeted journeys that move customers from onboarding through activation and beyond, leveraging AI-enabled insights where appropriate and collaborating across teams to maximize impact.

The role is remote within North America, with a focus on building scalable, measurable campaigns that drive activation, retention, and expansion.