Senior CX Programs Manager — AI-Driven, Remote

1Password LLC; United States; Remote; USD 131,000 - 190,000; Full time

Benefits offered by this job

Health benefits

Equity grant

Incentive programs

Paid time off

Job summary

1Password LLC in the United States is seeking a Staff Program Manager for the Customer Experience (CX) Operations & Programs team. You will lead strategic, cross‑functional initiatives that strengthen customer engagement and turn customer feedback into action across product decisions, adoption, retention, and advocacy.

Reporting to the Senior Manager, Operations & Programs, this remote role prefers Eastern Time and works with Go To Market, Product, Engineering, and RevOps to align priorities,

Qualifications

• 6+ years of experience in program management, operations, strategy and operations, or a related field.
• Experience leading complex, cross-functional initiatives from scope through implementation, adoption, and ownership.
• Ability to create structure from ambiguity, manage competing priorities, and drive progress with sound judgment.
• Strong executive presence and communication skills for stakeholders at all levels.
• Experience influencing partners without formal authority and aligning teams with different priorities and working styles.

Responsibilities

• Lead strategic programs across customer engagement, including Voice of Customer, customer content, advocacy, and related initiatives.
• Establish clear plans, owners, milestones, dependencies, success measures and operating rhythms to improve visibility and execution.
• Build scalable methods to collect, synthesize, and activate customer feedback, connecting insights to decisions and actions.
• Lead cross-functional initiatives to improve customer journeys, handoffs, feedback loops, and other key moments in the customer lifecycle.
• Partner with CX, GTM, Product, Engineering, RevOps and other teams to manage tradeoffs and deliver shared outcomes.
• Present concise, recommendation-led updates in team meetings, company forums and executive discussions.
• Support rollout, communications, enablement and adoption for new programs, processes, tools and ways of working, while identifying opportunities for simplification and automation.

Skills

Program management

Operations

Strategy

Cross-functional leadership

Executive communication

AI-enabled tools

Customer experience

Tools

Asana

Notion

Job description

1Password LLC in the United States is seeking a Staff Program Manager for the Customer Experience (CX) Operations & Programs team. You will lead strategic, cross‑functional initiatives that strengthen customer engagement and turn customer feedback into action across product decisions, adoption, retention, and advocacy.

Reporting to the Senior Manager, Operations & Programs, this remote role prefers Eastern Time and works with Go To Market, Product, Engineering, and RevOps to align priorities,