Senior Digital Customer Success Campaign Manager

Bazeta; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

1Password is seeking a Senior Digital Customer Success Campaign Manager to own and evolve digital CS programs across the full lifecycle. You will design targeted journeys that move customers from onboarding through activation and beyond, leveraging AI-enabled insights where appropriate and collaborating across teams to maximize impact.

The role is remote within North America, with a focus on building scalable, measurable campaigns that drive activation, retention, and expansion.

Qualifications

• 6+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, or a related SaaS environment.
• Proven track record in building lifecycle or digital success programs with measurable impact.
• Experience creating scalable campaigns, workflows, or journeys rather than managing a book of business.
• Strong understanding of the customer lifecycle (onboarding, activation, adoption, retention, expansion, renewal, risk).

Responsibilities

• Design, launch, and improve digital customer success campaigns across onboarding, activation, adoption, and growth stages.
• Build scalable customer journeys using content-led interventions and targeted human engagement when needed.
• Identify signals, behaviors, milestones, and friction points across the lifecycle.
• Translate insights into triggered programs and campaigns guiding customers to the right next step.
• Draft and optimize customer-facing communications including email campaigns and journey messaging.
• Monitor program performance using metrics like activation, deployment, engagement, retention, and churn.
• Use A/B testing, cohort analysis, and iterations to improve tone, timing, and outcomes.
• Partner with Data, Product, CS Ops, Content, and Voice of Customer to align programs with insights and priorities.

Skills

Lifecycle strategy

Campaign design

Data-driven decisions

Cross-functional collaboration

Customer journey optimization

Tools

Gainsight

Salesforce

Marketo

Outreach

Job description

# Senior Digital Customer Success Campaign ManagerUnited States3 hours agoID 5734253Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: 1Password## Description1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you’re excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. The Customer Experience team at 1Password designs digital-first experiences that help customers deploy, activate, and grow with confidence. Our goal is to create scalable programs that guide customers to the right next step at the right moment, improving product adoption, reducing friction, and supporting long-term customer outcomes. As a Senior Digital Customer Success Campaign Manager, you will own and evolve our digital customer success programs across the customer lifecycle. You will design, build, and optimize targeted digital journeys that help customers move from onboarding through activation and beyond. This role blends program strategy, campaign execution, analytics, experimentation, and cross-functional collaboration to deliver measurable customer impact at scale. This is an individual contributor role for someone who enjoys building programs from the ground up, working through ambiguity, and improving digital-first customer experiences in a fast-changing environment. Reporting into the Senior Manager, Digital Customer Success, this is a remote role within North America. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for • 6+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, Product-Led Growth, or a related Software as a Service environment. • Demonstrated success building and owning lifecycle or digital success programs with measurable business impact. • Experience creating scalable campaigns, workflows, or journeys rather than managing a book of business. • Strong understanding of the customer lifecycle, including onboarding, activation, adoption, retention, expansion, renewal, and risk management motions. • Ability to interpret customer and product signals, identify patterns, and translate them into clear campaign strategies and measurable interventions. • Strong written and verbal communication skills, with the ability to create concise, effective messaging for different customer audiences and personas. • Hands-on experience with tools such as Gainsight, Salesforce, Marketo, Outreach, or similar customer success and marketing automation platforms. • Experience collaborating across Customer Success, Product, Support, Operations, Marketing, Content, and Data teams to ensure alignment across the customer journey. • Comfort working in changing environments where teams are building new programs, processes, and operating models from the ground up. • Preferred: experience using Artificial Intelligence tools to support program design, experimentation, and campaign optimization; experience with 1Password and/or cybersecurity is also valued. What you can expect • Design, launch, and improve digital customer success campaigns and programs across onboarding, activation, adoption, and growth stages. • Build scalable customer journeys that help customers reach key milestones using content-led interventions and targeted human engagement when needed. • Identify customer signals, behaviors, milestones, and friction points that indicate progress, risk, or opportunity across the lifecycle. • Translate customer and product insights into triggered programs and campaigns that guide customers to the right next step using existing resources and tools. • Draft, edit, and optimize customer-facing communications, including email campaigns, journey messaging, and supporting content. • Monitor program performance using metrics such as activation, deployment, engagement, retention, expansion, churn, and content interaction to evaluate effectiveness. • Use testing methods such as A/B testing, cohort analysis, and message iteration to improve campaign tone, timing, targeting, and outcomes. • Partner with Data, Product, Customer Success Operations, Customer Experience Content, and Voice of Customer teams to align digital programs with customer insights and business priorities....