Remote Senior Manager, Implementation & Onboarding

1Password LLC; United States; Remote; USD 139,000 - 202,000; Full time

Benefits offered by this job

Health benefits

Generous PTO policy

RSU program

Retirement matching program

Paid volunteer days

Bonusly rewards

Job summary

1Password LLC is seeking a senior leader to scale our post-sale onboarding and implementation teams for US-based customers, applying a player-coach approach to manage managers and senior ICs across multiple technical functions.

You will partner with Customer Success, Sales, Support, and Product to define engagement models, playbooks, and metrics, while guiding capacity planning and organizational design for scalable success.

Qualifications

• 8+ years of experience in post-sale SaaS roles such as Implementation, Professional Services or Solutions Engineering.
• 4+ years of people management experience, with progression to managing managers and/or multiple technical functions.
• Proven experience leading IC technical teams and specialized technical roles (e.g. Professional Services or TAMs).
• Experience supporting customers across segments in security-focused environments.
• Experience implementing repeatable service delivery models.
• Experience influencing and improving the full customer lifecycle (sales handoff, onboarding, renewal, expansion).
• Strong familiarity with security, identity, or IT administration domains preferred.
• Bonus: Hands-on experience with 1Password or password management.

Responsibilities

• Lead multi-layered onboarding teams and managers to deliver scalable deployment programs.
• Partner with Customer Success, Sales, Support, and Product to ensure cohesive technical guidance.
• Define engagement models, playbooks, and operating rhythms for onboarding and deployment.
• Drive capacity planning, organizational design, and succession planning across teams.
• Act as senior escalation point for complex customer and organizational challenges.

Skills

Post-sale SaaS

People management

Technical leadership

Organizational design

Capacity planning

Job description

1Password LLC is seeking a senior leader to scale our post-sale onboarding and implementation teams for US-based customers, applying a player-coach approach to manage managers and senior ICs across multiple technical functions.

You will partner with Customer Success, Sales, Support, and Product to define engagement models, playbooks, and metrics, while guiding capacity planning and organizational design for scalable success.