Senior Implementation PM — Remote (US/Canada)

1Password; United States; Remote; USD 106,000 - 148,000; Full time

Benefits offered by this job

Health benefits

Retirement matching

Equity grant

Paid time off

Remote-first

Job summary

1Password is seeking a Senior Implementation Project Manager to lead complex, enterprise customer implementations from discovery through launch and ongoing success. You will align multiple workstreams, manage scope, timelines, and dependencies, and translate goals into actionable delivery plans with measurable outcomes.

You will partner with executives and cross-functional teams, guiding decisions on business and security goals while addressing risks and dependencies early.

Qualifications

• 5+ years of experience in project management, implementation, professional services, or a related field within B2B SaaS.
• Lead complex customer implementations involving multiple workstreams, changing conditions, competing priorities, and diverse stakeholder groups.
• Demonstrate experience delivering paid professional services or implementation packages, including managing scope, tracking project time, and delivering within agreed timelines.
• Translate customer goals into practical strategies, project plans, milestones, decisions, and next steps while surfacing risks and dependencies early.
• Communicate clearly with technical and business stakeholders, including executive audiences, and lead difficult conversations with sound recommendations.
• Hold a Project Management Professional (PMP) certification and demonstrate a commitment to mentoring colleagues, improving delivery practices, and using artificial intelligence responsibly to strengthen research, preparation, documentation, and workflows.

Responsibilities

• Lead complex and enterprise 1Password implementation and onboarding projects from discovery through launch, owning scope, timelines, dependencies, risks, and next steps.
• Establish clear operating models for customer engagements, including integrated plans, governance, communication rhythms, decision rights, escalation paths, and durable documentation.
• Partner with customer executives, sponsors, champions, technical owners, and internal teams to understand business and security goals and guide implementation decisions.
• Coordinate closely with Technical Account Managers, Customer Success Managers, Account Executives, Product partners, Implementation Consultants, and other specialists to address customer requirements and technical dependencies.
• Lead kickoffs, discovery sessions, status meetings, executive updates, launch-readiness reviews, and transition activities for ongoing customer success.
• Take ownership of ambiguous or at-risk engagements by diagnosing root causes, managing tradeoffs, creating recovery plans, and communicating recommended actions.
• Mentor and coach project management colleagues, create reusable guidance and playbooks, and identify improvements that strengthen delivery consistency and the customer experience.

Skills

Project management

Implementation

PMP certification

Mentoring

SaaS

Technical curiosity

Stakeholder management

AI in delivery

Tools

Active Directory

SCIM

CLI

Job description

1Password is seeking a Senior Implementation Project Manager to lead complex, enterprise customer implementations from discovery through launch and ongoing success. You will align multiple workstreams, manage scope, timelines, and dependencies, and translate goals into actionable delivery plans with measurable outcomes.

You will partner with executives and cross-functional teams, guiding decisions on business and security goals while addressing risks and dependencies early.