Senior Dialer Systems Engineer - High-Volume Telephony

Techstra Solutions LLC; Pittsburgh (Allegheny County); On-site; USD 80,000 - 110,000; Full time

Job summary

Techstra Solutions LLC is seeking a skilled Sr. Alvaria/Noble Dialer Technical System Administrator to support banking-related campaigns in Pittsburgh, PA. The role involves managing enterprise-scale dialers, troubleshooting issues, and ensuring compliance with regulations.

Candidates must have a Bachelor's degree in Computer Science or a related field, with at least 8 years of relevant experience in call center technologies, particularly with Alvaria and Noble platforms. Responsibilities include monitoring system performance and supporting production changes after hours.

Qualifications

• 8+ years of experience with call center outbound dialer technologies.
• Experience with PostgreSQL and transact psql.
• Working knowledge of regulatory and compliance requirements.

Responsibilities

• Manage and maintain enterprise-scale dialers.
• Monitor call pacing and system performance.
• Diagnose and resolve dialer issues.

Skills

Analytical & Problem-Solving

Collaboration

Troubleshooting in contact center technologies

Hands-on experience with dialer platforms

Strong communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Alvaria dialer platforms

PostgreSQL

ServiceNow

CyberArk

Windows Server

Job description

Techstra Solutions LLC is seeking a skilled Sr. Alvaria/Noble Dialer Technical System Administrator to support banking-related campaigns in Pittsburgh, PA. The role involves managing enterprise-scale dialers, troubleshooting issues, and ensuring compliance with regulations.

Candidates must have a Bachelor's degree in Computer Science or a related field, with at least 8 years of relevant experience in call center technologies, particularly with Alvaria and Noble platforms. Responsibilities include monitoring system performance and supporting production changes after hours.