Dialer Platform Specialist

Coastal Debt Resolve; Fort Lauderdale (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading debt relief company is seeking a skilled Dialer Administrator to manage and optimize its contact center technology. In this mid-senior level role, you will administer dialer systems, analyze performance metrics, and collaborate with operations for optimal campaign efficiency. The ideal candidate has 3-5 years of experience with dialer platforms and a strong analytical mindset. This full-time position offers a dynamic work environment in Fort Lauderdale, FL.

Qualifications

• 3–5+ years of experience administering a dialer platform.
• Strong understanding of dialing modes and contact center KPIs.
• Excellent analytical and problem-solving skills.

Responsibilities

• Administer and support cloud-based dialer systems.
• Manage user accounts and telephony configurations.
• Create and analyze reports using CRM and Excel.

Skills

Dialer platform administration

Analytical skills

Problem-solving

Communication

Collaboration

Tools

Five9

NICE inContact

Salesforce

Power BI

Job description

A leading debt relief company is seeking a skilled Dialer Administrator to manage and optimize its contact center technology. In this mid-senior level role, you will administer dialer systems, analyze performance metrics, and collaborate with operations for optimal campaign efficiency. The ideal candidate has 3-5 years of experience with dialer platforms and a strong analytical mindset. This full-time position offers a dynamic work environment in Fort Lauderdale, FL.