Dialer Systems Specialist: Monitoring & Optimization

Mass Markets; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

MCI is seeking a Dialer Administrator to monitor production across dialing platforms and related applications. You will collaborate with Operations to ensure on-time dialing, accuracy, and policy adherence, providing actionable reports and performance KPIs to drive efficiency and improvements.

The role emphasizes supporting the dialing teams, performing configurations, troubleshooting issues, and contributing best practices for operational excellence.

Qualifications

• Technical Training or Combination of Training and Experience
• 4 Years in a simalar role
• Comfort working with all Microsoft Office tools, especially Excel, Word, and Outlook
• Basic understanding of data principles. Experience with Microsoft SQL Server not required but a huge plus!
• Demonstrated ability to work on diverse projects simultaneously, requiring detailed analysis, creative/practical problem solving, time management, and sound judgment
• Ability to self-motivate while operating effectively in a team-oriented and collaborative environment
• Excellent verbal/written and interpersonal skills

Responsibilities

• Performing system configurations for multiple applications, software installations on local machines and remote machines, managing updates and upgrades of software to reduce impact/downtime.
• Providing daily operation support, education and troubleshooting for software issues, errors and downtime.
• Prepare calling lists and load calling data into various CRM systems
• Develop expertise in the function and capabilities of the different calling platforms.
• Working with external vendors to resolve critical performance/up-time affecting issues and to put preventative measures in place.
• Analyzing system performance versus requirements and proactively providing ideas to increase performance, effectiveness, efficiency etc.
• Developing an understanding of regulatory compliance requirements and managing audits and frequent investigations to ensure systems remain compliant.
• Providing helpdesk support to the rest of the organization, resolving tickets, projects, critical issue resolution.
• Schedule flexibility, especially during the launch of new projects or the deployment of new software/software updates to the organization.
• Other duties as required.

Skills

Technical Training

Experience 4 years

Interpersonal skills

Time management

Regulatory/compliance awareness

Tools

Excel

Word

Outlook

SQL Server

Job description

MCI is seeking a Dialer Administrator to monitor production across dialing platforms and related applications. You will collaborate with Operations to ensure on-time dialing, accuracy, and policy adherence, providing actionable reports and performance KPIs to drive efficiency and improvements.

The role emphasizes supporting the dialing teams, performing configurations, troubleshooting issues, and contributing best practices for operational excellence.