Senior Telephony & Contact Center Analyst

Selene Finance LP; Carrollton (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, Dental & Vision coverage

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Company-paid Life Insurance

Matching 401(k) Plan

Job summary

Selene Finance LP is seeking a Telephony Administrator to manage our Alvaria telephony system, develop outreach strategies, and provide analytics for performance improvement. The role requires at least three years of experience in a Contact Center environment.

Ideal candidates will possess strong skills in time management, communication, and creative problem-solving. We offer a competitive benefits package and encourage applicants who thrive in a collaborative environment to apply.

Qualifications

• Minimum of three years of experience working in a Contact Center environment.
• Experience with Alvaria Cloud; Outreach, Manager, CX Business UI.
• Direct experience in time management, attention to detail, and communication.

Responsibilities

• Manage Alvaria telephony system and dialer campaigns.
• Develop outreach lists for the Dialer Team.
• Provide analytics on key performance indicators.
• Ensure inbound service levels and maximize outbound calls.
• Communicate strategies clearly to team members.

Skills

Contact Center experience

Alvaria Cloud

Time management

Attention to detail

Verbal communication

Team collaboration

Customer-service orientation

Creative problem-solving

Job description

Selene Finance LP is seeking a Telephony Administrator to manage our Alvaria telephony system, develop outreach strategies, and provide analytics for performance improvement. The role requires at least three years of experience in a Contact Center environment.

Ideal candidates will possess strong skills in time management, communication, and creative problem-solving. We offer a competitive benefits package and encourage applicants who thrive in a collaborative environment to apply.