Dialer Systems Administrator — CCaaS & Salesforce, On-Site

DaBella; Irving (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA

Life Insurance

Disability Coverage

Pet Insurance

401(k)

EAP

Paid time off

Holidays

Relocation opportunities

Job summary

DaBella in Austin/Dallas is seeking a Junior Call Center Systems Administrator to support Five9 and CCaaS platforms, including Salesforce integrations. You will help optimize IVRs, queues, dialing strategies, and messaging channels to boost agent productivity and customer service.

The role involves on-site work with occasional travel, user provisioning, and monitoring system performance to minimize dropped calls and maximize connect rates. Strong teamwork and problem-solving are essential.

Qualifications

• 1–2 years of experience supporting or administering call center platforms, preferably Five9 or similar CCaaS.
• Hands-on experience with IVR configuration, call routing, and real-time monitoring.
• Working knowledge of dialer configurations and list management.
• Ability to troubleshoot issues and implement fixes in call center systems.
• Strong analytical and problem-solving skills with a focus on customer service.
• Effective communication and collaboration across teams.

Responsibilities

• Administer and configure Five9 and other call center platforms, including Salesforce integrations.
• Maintain and optimize IVRs, queues, campaigns, dialing strategies, and messaging channels.
• Manage user provisioning, roles, numbers, and secure system access.
• Monitor call pacing, system performance, and platform reliability; troubleshoot and escalate as needed.
• Resolve agent system issues and provide excellent support to end users and stakeholders.
• Support other company phone systems to ensure reliable customer service.
• Collaborate with Enterprise Applications to enhance Salesforce connectivity and agent experience.
• Contribute to SOPs, user guides, and ensure compliance with data security and regulations.

Job description

DaBella in Austin/Dallas is seeking a Junior Call Center Systems Administrator to support Five9 and CCaaS platforms, including Salesforce integrations. You will help optimize IVRs, queues, dialing strategies, and messaging channels to boost agent productivity and customer service.

The role involves on-site work with occasional travel, user provisioning, and monitoring system performance to minimize dropped calls and maximize connect rates. Strong teamwork and problem-solving are essential.