Dialer Optimization & Campaign Performance Specialist

Mass Markets; Los Angeles (CA); On-site; USD 55,000 - 90,000; Full time

Job summary

Mass Markets in Los Angeles is seeking a Dialer Specialist to manage and optimize our automated dialing systems, configure dialer settings, monitor performance, and ensure compliance. You will work with Operations, Analytics, Compliance, and IT to drive campaign success.

The role requires 3 years experience, proficiency in Excel/Outlook, and SQL Server familiarity; you will analyze data, generate reports, and implement improvements to boost agent productivity.

Qualifications

• 3 years' experience as a Dialer Specialist.
• Comfort with Microsoft Office tools, especially Excel/Word/Outlook.
• Basic data principles and familiarity with SQL Server.
• Strong analytical and cross-functional collaboration skills.

Responsibilities

• Configure and optimize dialer settings to maximize agent productivity and campaign performance.
• Monitor dialer metrics (penetration, connect rates, abandon rate) and adjust as needed.
• Coordinate with campaign managers to set up outbound campaigns.
• Manage calling lists and data compliance (Do Not Call, TCPA).
• Segment lists by campaign criteria and performance data to improve contact rates.
• Ensure regulatory compliance with TCPA and DNC and related laws.
• Perform routine maintenance and system upgrades for dialer reliability.
• Troubleshoot issues with IT to resolve problems quickly.
• Generate reports on dialer performance and provide insights to management.
• Provide data-driven recommendations to optimize dialer operations.

Skills

Dialer system experience

Microsoft Excel

Microsoft Word

Microsoft Outlook

SQL Server

Job description

Mass Markets in Los Angeles is seeking a Dialer Specialist to manage and optimize our automated dialing systems, configure dialer settings, monitor performance, and ensure compliance. You will work with Operations, Analytics, Compliance, and IT to drive campaign success.

The role requires 3 years experience, proficiency in Excel/Outlook, and SQL Server familiarity; you will analyze data, generate reports, and implement improvements to boost agent productivity.