Senior Desktop & Systems Admin - Onsite IT Support (Austin)

Zeektek; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Zeektek in Austin, TX is seeking an onsite IT Support Specialist to assist local and remote employees with hardware and software issues on Windows and Mac devices.

You will handle inventory, asset management, and support for network equipment, phones, and data center operations, with occasional travel to another Austin office. Strong English communication and documentation skills are required.

Qualifications

• Excellent written and spoken English.
• Experience supporting Windows and MacOS operating systems.
• Documentation skills for creating instructions and documenting troubleshooting techniques.

Responsibilities

• Provide day-to-day technical support for hardware and software on laptops and mobile devices (Windows and Mac).
• Assist in inventory and rollout of new systems to end users and groups.
• Maintain passwords, data integrity, and file system security for the desktop environment.
• Manage asset management, inventory management, and shipping/receiving of hardware.
• Support network equipment, phones, and teleconference equipment; assist data center operations.

Skills

English proficiency

Communication skills

Organizational skills

Tools

Windows OS

MacOS

Microsoft 365

PC hardware

Job description

Zeektek in Austin, TX is seeking an onsite IT Support Specialist to assist local and remote employees with hardware and software issues on Windows and Mac devices.

You will handle inventory, asset management, and support for network equipment, phones, and data center operations, with occasional travel to another Austin office. Strong English communication and documentation skills are required.