IT Systems Administrator

Radiant Systems Inc; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Radiant Systems Inc. is seeking an on-site IT Support Specialist in Austin, TX to provide day-to-day technical assistance for hardware and software. You will support Windows and MacOS, Office apps, and SharePoint, while maintaining security and asset inventories.

Responsibilities include managing licenses, rolling out new systems, supporting network/telephony gear, and assisting data-center operations. Excellent English and strong communication skills are required.

Qualifications

• Excellent written and spoken English.
• Proficient with Windows and MacOS operating systems.
• Experience with Microsoft Office Suite; Excel, OneNote, OneDrive and SharePoint are a plus.
• Strong documentation skills for troubleshooting steps and instructions.

Responsibilities

• Provide day-to-day technical support to local and remote employees for hardware and software issues.
• On-site support in the Austin, TX office, five days a week.
• Assist with asset management, inventory, and rolling out new systems to users/teams.
• Maintain passwords, data integrity and file system security for desktops.
• Support network equipment, phones and teleconference tools.
• Assist in the data center and computer room operations.
• Communicate technical information clearly to non-technical staff.
• Occasional travel to the additional Austin office for support.

Skills

Windows & MacOS

Microsoft Office

Excel

SharePoint

Communication

Documentation

Technical support

Customer support

Job description

Provide day-to-day technical support to local and remote employees for hardware and software issues on their laptops and mobile devices . Windows and MAC, Iphone & Android.

On-site position, 5 days per week in the Austin, TX office

Assist in various IT functions such as hardware and software inventory and rolling out new systems to end users/groups . Maintains passwords, data integrity and file system security for the desktop environment. Manage asset management, inventory management and shipping and receipt of hardware.

Assists in maintenance of network equipment, phones, and teleconference equipment.

Assists in the support of the computer room and data center operations arena .

Excellent written and spoken English

Fully proficient with the Windows and MacOS operating systems

Experience with supporting the Microsoft Office Suite. Extensive experience with Excel, OneNote, Onedrive and SharePoint.

Thorough understanding of pc computer hardware and efficient troubleshooting techniques.

Documentation skills for creating instruction and documenting troubleshooting techniques and solutions for others to follow.

Ability to communicate highly technical information to both technical and nontechnical personnel

High level of accountability and ability to perform detailed and technical initiatives from start to finish with minimal supervision

Occasional optional travel to our additional office in Austin for support.