Senior Desktop Support Technician

Zeektek; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Zeektek is seeking a senior desktop support technician to be the go-to hands-on IT resource for local and remote users in Austin. You will troubleshoot Windows and macOS laptops, iPhone and Android devices, and own IT asset management, plus support network, phones, conferencing, and data center equipment.

You’ll deploy systems, maintain security, write troubleshooting guides, and drive technical projects with minimal supervision in a fast-paced environment.

Qualifications

• Full proficiency with Windows and macOS.
• Experience supporting iPhone and Android devices in a business environment.
• Strong PC hardware knowledge and methodical troubleshooting.
• Experience with Microsoft 365 apps including Excel, OneNote, OneDrive, and SharePoint.
• Ability to explain technical issues clearly to both technical and non-technical users.
• Excellent written and verbal English communication.
• Highly organized and able to drive projects start to finish with minimal supervision.

Responsibilities

• Provide day-to-day desktop and mobile support for local and remote users across Windows, macOS, iOS, and Android.
• Deploy new systems and roll out hardware and software to individual users and groups.
• Maintain password management, data integrity, and file system security across the desktop environment.
• Own hardware and software inventory, IT asset management, and shipping and receiving of equipment for remote staff.
• Help maintain network equipment, desk phones, and teleconference and meeting room equipment.
• Support computer room and data center operations.
• Write clear how-to guides and document troubleshooting steps and solutions for other staff to follow.

Skills

Windows proficiency

macOS proficiency

Mobile device support

English communication

Organized and autonomous

Tools

Microsoft 365 (Excel, OneNote, OneDrive, SharePoint)

PC hardware

IT asset management

Documentation writing

Job description

Location / Schedule: Onsite in Austin, TX, 5 days/week. Occasional, optional travel to a second Austin-area office.

Overview

We're looking for a senior desktop support technician to be the go-to hands-on IT resource for local and remote employees. You'll troubleshoot hardware and software across Windows and macOS laptops and iPhone and Android devices. You'll also own IT asset management and support network, phone, conferencing, and data center equipment.

Responsibilities

• Provide day-to-day desktop and mobile support for local and remote users across Windows, macOS, iOS, and Android.
• Deploy new systems and roll out hardware and software to individual users and groups.
• Maintain password management, data integrity, and file system security across the desktop environment.
• Own hardware and software inventory, IT asset management, and shipping and receiving of equipment for remote staff.
• Help maintain network equipment, desk phones, and teleconference and meeting room equipment.
• Support computer room and data center operations.
• Write clear how-to guides and document troubleshooting steps and solutions for other staff to follow.

Required Qualifications

• Full proficiency supporting both Windows and macOS.
• Experience supporting iPhone and Android devices in a business environment.
• Strong PC hardware knowledge and efficient, methodical troubleshooting skills.
• Experience supporting Microsoft Office / Microsoft 365, including extensive hands-on work with Excel, OneNote, OneDrive, and SharePoint.
• Ability to explain technical issues clearly to both technical and non-technical users.
• Strong written and verbal communication skills in English.
• Highly organized and accountable, able to drive technical projects start to finish with minimal supervision.