Desktop Support Specialist

Radiant Systems Inc; Austin (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

Radiant Systems Inc is seeking an on-site IT Support Specialist in Austin, TX to provide day-to-day technical assistance to local and remote staff. You will handle Windows and MacOS, Office 365 apps (Excel, OneNote, OneDrive, SharePoint), and mobile device support.

You'll manage inventory, asset tracking, and hardware rollout, with strong documentation and clear communication of technical solutions to non-technical users. Occasional travel to another Austin office may be required.

Qualifications

• Strong written and verbal English communication required.
• Ability to translate technical information for non-technical users.
• Proven accountability and attention to detail in IT tasks.

Responsibilities

• Provide day-to-day IT support to staff for hardware and software on laptops and mobile devices (Windows & Mac).
• On-site role in Austin, TX office, 5 days per week.
• Assist in hardware/software inventory and rolling out new systems to end users/groups.

Skills

Excellent communication

Technical communication

Accountability

Tools

Office 365

Excel

OneNote

OneDrive

SharePoint

Windows OS

MacOS

Job description

Provide day-to-day technical support to local and remote employees for hardware and software issues on their laptops and mobile devices . Windows and MAC, Iphone & Android.

On-site position, 5 days per week in the Austin, TX office

Assist in various IT functions such as hardware and software inventory and rolling out new systems to end users/groups . Maintains passwords, data integrity and file system security for the desktop environment. Manage asset management, inventory management and shipping and receipt of hardware.

Assists in maintenance of network equipment, phones, and teleconference equipment.

Assists in the support of the computer room and data center operations arena .

Excellent written and spoken English

Fully proficient with the Windows and MacOS operating systems

Experience with supporting the Microsoft Office Suite. Extensive experience with Excel, OneNote, Onedrive and SharePoint.

Thorough understanding of pc computer hardware and efficient troubleshooting techniques.

Documentation skills for creating instruction and documenting troubleshooting techniques and solutions for others to follow.

Ability to communicate highly technical information to both technical and nontechnical personnel

High level of accountability and ability to perform detailed and technical initiatives from start to finish with minimal supervision

Occasional optional travel to our additional office in Austin for support.