Sr Desktop Tech / Systems Admin Mobile Devices 9 month contract Onsite in Austin TX

Zeektek; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Zeektek in Austin, TX is seeking an onsite IT Support Specialist to assist local and remote employees with hardware and software issues on Windows and Mac devices.

You will handle inventory, asset management, and support for network equipment, phones, and data center operations, with occasional travel to another Austin office. Strong English communication and documentation skills are required.

Qualifications

• Excellent written and spoken English.
• Experience supporting Windows and MacOS operating systems.
• Documentation skills for creating instructions and documenting troubleshooting techniques.

Responsibilities

• Provide day-to-day technical support for hardware and software on laptops and mobile devices (Windows and Mac).
• Assist in inventory and rollout of new systems to end users and groups.
• Maintain passwords, data integrity, and file system security for the desktop environment.
• Manage asset management, inventory management, and shipping/receiving of hardware.
• Support network equipment, phones, and teleconference equipment; assist data center operations.

Skills

English proficiency

Communication skills

Organizational skills

Tools

Windows OS

MacOS

Microsoft 365

PC hardware

Job description

Onsite | Austin, TX (5 days/week)

Position Summary

Provide day-to-day technical support to local and remote employees for hardware and software issues on their laptops and mobile devices — Windows and Mac, iPhone and Android.

Responsibilities

• Assist in various IT functions such as hardware and software inventory and rolling out new systems to end users and groups
• Maintain passwords, data integrity, and file system security for the desktop environment
• Manage asset management, inventory management, and shipping/receipt of hardware
• Assist in maintenance of network equipment, phones, and teleconference equipment
• Assist in the support of the computer room and data center operations

Requirements

Excellent written and spoken English

• Fully proficient with Windows and MacOS operating systems
• Experience supporting the Microsoft Office Suite; extensive experience with Excel, OneNote, OneDrive, and SharePoint
• Thorough understanding of PC computer hardware and efficient troubleshooting techniques
• Documentation skills for creating instructions and documenting troubleshooting techniques and solutions for others to follow
• Ability to communicate highly technical information to both technical and non-technical personnel
• High level of accountability and ability to perform detailed, technical initiatives from start to finish with minimal supervision
• Strong organizational skills

Occasional, optional travel to an additional Austin-area office for support