Senior Desktop Support Technician — Onsite SF

Prosum; San Francisco (CA); On-site; USD 62,000 - 69,000; Full time

Job summary

Prosum in San Francisco, CA seeks a Senior Desktop Support Technician to provide hands-on desktop and end-user support in a fast-paced corporate environment. You will serve as a senior escalation resource for Level II/III issues, manage incidents, and collaborate with IT teams to resolve complex problems.

The ideal candidate has 5+ years of desktop support, strong Windows experience, AD administration, and excellent communication skills to support employees and contractors across the

Qualifications

• 5+ years of desktop support, end-user computing, or related IT experience.
• Strong hands-on experience supporting Windows-based corporate environments.
• Experience with Active Directory and user account administration.
• Experience troubleshooting LAN/WAN, VPN, network connectivity, and workstation issues.

Responsibilities

• Serve as a senior escalation point for Level II/III desktop and end-user issues.
• Troubleshoot Windows workstations, printers, mobile devices, and peripherals; diagnose connectivity problems.
• Manage incidents and requests through a ticketing system; coordinate with IT teams as needed.
• Support onboarding for employees and contractors and maintain technical documentation.

Skills

Windows Support

Customer Service

Troubleshooting

Documentation

On-Call Support

Tools

Active Directory

Microsoft Exchange

VPN

Job description

Prosum in San Francisco, CA seeks a Senior Desktop Support Technician to provide hands-on desktop and end-user support in a fast-paced corporate environment. You will serve as a senior escalation resource for Level II/III issues, manage incidents, and collaborate with IT teams to resolve complex problems.

The ideal candidate has 5+ years of desktop support, strong Windows experience, AD administration, and excellent communication skills to support employees and contractors across the