Desktop Support Technician

Green Key Resources; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Green Key Resources is seeking a Desktop Support Technician to join its San Francisco office, supporting hardware, software, and AV systems in a fast-paced investment management environment.

The ideal candidate has 1–2 years of IT support experience, excellent communication, and a customer-service mindset, with willingness to learn and take ownership of issues. You will deploy devices, assist with office moves, and help optimize IT processes.

Qualifications

• 1-4 years of desktop support, help desk, or technical support experience.
• Strong knowledge of Windows 11 and Microsoft 365.
• Experience supporting laptops, printers, mobile devices, and AV/meeting technology.
• Excellent communication, customer service, and problem-solving skills.

Responsibilities

• Provide desktop and end-user support for hardware, software, and technology issues
• Configure and deploy laptops, workstations, mobile devices, and user accounts
• Support Microsoft 365, Windows 11, Zoom, and conference room technology
• Troubleshoot and resolve technical issues in a timely manner
• Deliver high-touch support to employees across the organization
• Assist with hardware deployments, office moves, and IT projects
• Document procedures and contribute to process improvements

Skills

Windows 11

Microsoft 365

Desktop support

Customer service

Communication

Problem-solving

Independence

Attention to detail

Tools

AV/meeting technology

Job description

Our client, a leading investment management firm, is seeking a Desktop Support Technician to join its San Francisco office. This role is ideal for someone with 1-2 years of IT support experience who is professional, customer-focused, and eager to learn in a fast-paced environment.

Ideal Candidate

We're looking for a polished, professional IT support professional with a strong customer-service mindset, excellent communication skills, and a desire to grow. The ideal candidate is proactive, dependable, and eager to get involved wherever needed.

Responsibilities

• Provide desktop and end-user support for hardware, software, and technology issues
• Configure and deploy laptops, workstations, mobile devices, and user accounts
• Support Microsoft 365, Windows 11, Zoom, and conference room technology
• Troubleshoot and resolve technical issues in a timely manner
• Deliver high-touch support to employees across the organization
• Assist with hardware deployments, office moves, and IT projects
• Document procedures and contribute to process improvements

Qualifications

• 1-4 years of desktop support, help desk, or technical support experience
• Strong knowledge of Windows 11 and Microsoft 365
• Experience supporting laptops, printers, mobile devices, and AV/meeting technology
• Strong communication, customer service, and problem-solving skills
• Ability to work independently while knowing when to elevate issues
• Detail-oriented with a willingness to learn and take ownership