Senior Windows Desktop Support Technician

Eleven Recruiting; San Francisco (CA); On-site; USD 41,000 - 55,000; Full time

Job summary

Eleven Recruiting is assisting a client in San Francisco, CA to fill a Desktop Support Technician role. You will be the frontline for technical support, prioritizing issues, and delivering a smooth user experience for executives and staff.

Ideal candidates have 7+ years in IT support, strong Windows 10/11 skills, Active Directory, and expertise in Microsoft 365, networking, and conferencing systems. Salary is paid hourly, with standard IT benefits and on-site work in San Francisco.

Qualifications

• 7+ years of IT support or help desk experience.
• Hands-on experience supporting Windows 10/11 environments.
• Active Directory for account creation, password resets, and group management.
• Strong knowledge of Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).
• Familiarity with networking basics (DNS, DHCP, VPN).
• Experience supporting conference rooms, telephony, or video conferencing systems.
• Strong communication and interpersonal skills with customer service
• Experience using ticketing systems such as ServiceNow or Jira.

Responsibilities

• Serve as the first point of contact for technical support requests via ticketing system, email, Teams, phone, and walk-ups.
• Troubleshoot and resolve issues in a Windows-focused environment, including desktops, laptops, printers, and peripherals.
• Manage and support user accounts, password resets, and group memberships in Active Directory.
• Assist with remote connectivity issues such as VPN, MFA, and mobile device setup.
• Support conference room setups, Zoom/Teams calls, and general AV equipment troubleshooting.
• Help with new hire onboarding, workstation setup, and basic hardware deployments.
• Maintain accurate documentation of issues, fixes, and processes in the knowledge base.
• Deliver white-glove customer service, ensuring employees have a smooth technology experience.

Skills

Windows support

Active Directory

Microsoft 365

Networking basics

Ticketing systems

Customer service

Communication

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Jira

Job description

Eleven Recruiting is assisting a client in San Francisco, CA to fill a Desktop Support Technician role. You will be the frontline for technical support, prioritizing issues, and delivering a smooth user experience for executives and staff.

Ideal candidates have 7+ years in IT support, strong Windows 10/11 skills, Active Directory, and expertise in Microsoft 365, networking, and conferencing systems. Salary is paid hourly, with standard IT benefits and on-site work in San Francisco.