Senior Desktop Support Technician – On‑Site & Endpoint Expert

INSPYR Solutions; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive weekly pay

Potential opportunities for overtime

Comprehensive medical benefits

401(k) retirement plan

Job summary

A corporate IT solutions provider in San Antonio, Texas is seeking a Senior Desktop Support Technician. This role involves serving as the senior escalation point for complex desktop support issues, guiding junior technicians, and enhancing the end-user computing environment. The ideal candidate should have over 4 years of desktop support experience and strong troubleshooting skills in Windows and macOS. Additional benefits include competitive pay, overtime opportunities, and comprehensive medical benefits.

Qualifications

• 4+ years of desktop support experience within a corporate IT environment.
• Advanced troubleshooting skills across Windows 10/11 and macOS platforms.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Hands-on experience with Microsoft Intune and modern device management concepts.

Responsibilities

• Serve as a senior escalation point for complex desktop issues.
• Provide guidance to junior technicians and service desk staff.
• Install, configure, troubleshoot, and repair Windows and macOS devices.
• Support user account administration within Active Directory.
• Assist with endpoint management using Microsoft Intune.

Skills

Desktop support experience

Troubleshooting skills

Communication skills

Customer service orientation

Microsoft Intune

Windows 10/11

macOS support

Active Directory

Tools

ServiceNow

Microsoft 365

Job description

A corporate IT solutions provider in San Antonio, Texas is seeking a Senior Desktop Support Technician. This role involves serving as the senior escalation point for complex desktop support issues, guiding junior technicians, and enhancing the end-user computing environment. The ideal candidate should have over 4 years of desktop support experience and strong troubleshooting skills in Windows and macOS. Additional benefits include competitive pay, overtime opportunities, and comprehensive medical benefits.