Deskside Support Specialist — On-site IT & Remote Help

Artech Information System LLC; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading IT staffing firm is seeking a Deskside Support Representative in San Antonio, TX. This role involves diagnosing and resolving complex Microsoft OS issues, installing applications, and providing on-site support at various customer locations. Candidates should possess strong communication skills and have reliable transportation. This position is ideal for those looking to work in a client-focused environment, with opportunities for growth and extension after 12 months.

Qualifications

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets.
• Must have good verbal and written skills, as well as ability to interact positively with clients.
• Candidates should have a valid driver's license and reliable transportation.

Responsibilities

• Diagnose and remedy complex Microsoft OS problem tickets.
• Configure and install common applications.
• Install/remove desktop PCs and monitors.

Skills

Diagnosing complex Microsoft OS problems

Configuring and installing applications

Verbal and written communication skills

Interacting positively with clients

Remote take-over skills

Job description

A leading IT staffing firm is seeking a Deskside Support Representative in San Antonio, TX. This role involves diagnosing and resolving complex Microsoft OS issues, installing applications, and providing on-site support at various customer locations. Candidates should possess strong communication skills and have reliable transportation. This position is ideal for those looking to work in a client-focused environment, with opportunities for growth and extension after 12 months.