Advanced IT Desktop Support: Windows 10/11 & Microsoft 365

Ieselectricalva; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Flexible medical-dental-vision insurance

Short-term/long-term disability insurance

Paid holidays

Competitive pay

Job summary

A leading IT support company in San Antonio is seeking a skilled desktop support technician for Tier 2 support. Responsibilities include providing support for Windows 10/11 endpoints and Microsoft 365 applications, troubleshooting IT issues, and maintaining a well-documented inventory of IT assets. Candidates should have a minimum of 3 years of desktop support experience and a strong background in communication. The role also values bilingual skills in English and Spanish, enhancing user interaction.

Qualifications

• 3 years of recent desktop or endpoint support experience.
• Experience with hardware and software troubleshooting.
• Strong organizational/time-management skills.

Responsibilities

• Provide Tier 2 desktop and endpoint support.
• Coordinate ordering of new IT equipment.
• Support Microsoft 365 applications.

Skills

Desktop support

Endpoint support

Windows 10/11

Microsoft 365

Communication skills

Bilingual (English & Spanish)

Education

Associates Degree in Computer Science or related field

Tools

Atera

Freshworks Service Desk

Job description

A leading IT support company in San Antonio is seeking a skilled desktop support technician for Tier 2 support. Responsibilities include providing support for Windows 10/11 endpoints and Microsoft 365 applications, troubleshooting IT issues, and maintaining a well-documented inventory of IT assets. Candidates should have a minimum of 3 years of desktop support experience and a strong background in communication. The role also values bilingual skills in English and Spanish, enhancing user interaction.